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Voicemail Tutorials


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User Quickstart Guide     User Quickstart Guide - DR5
This document contains tutorials for the following Norstar programming operations: "Personalize a Set/Change Name on Set", "Add/Initialize a Mailbox", and "Customize Buttons".

Change Mailbox Password
This tutorial provides instructions how to change the password of your mailbox.

Reset Mailbox Password
Forgot your password? Locked out of your mailbox? Use this document to reset your mailbox password.

Add A Set-Independent Mailbox
Use this tutorial to set up a mailbox for guests or for employees without a dedicated telephone.

Send A Message To A Group List
Looking to send messages to more than one person at a time? Learn how to send messages to a group list using this tutorial.

Remove A User From The Company Directory
This tutorial provides instructions how to remove a user from the company directory without deleting the user's mailbox.

Record Day & Night Greetings
Use this tutorial to record the day & night greetings for your company.

VM Time & Date
Use this tutorial to change the time and date on your voicemail system.

Program Dialing Options
This tutorial assists in programming the dialing options for the CCR Tree.

Build & Record The Home Menu
Use this tutorial to record audible descriptions of the dialing options assigned to the home menu of the CCR Tree.

Modify The Home Menu
Use this tutorial to make changes to the home menu of the CCR Tree.

Enable/Disable The General Delivery Mailbox
This tutorial provides instructions how to enable or disable the general delivery mailbox.

Disable The CCR Tree
Use this tutorial to disable the CCR tree. Important: Always disable the CCR Tree before making changes to it!

Enable The CCR Tree
Use this tutorial to enable the CCR tree.

Enable Remote Notification
Looking to receive notification at an external number when there's a new message in your mailbox? Use this tutorial to find out how!

Reboot Your NAM
Use this tutorial to perform a graceful (safe) reboot on your Norstar Applications Module

Change # of Rings Before Call Is Auto-Answered by VM
Use this tutorial to change the number of rings before a call is auto-answered by the voicemail system.