The capital savings netted through purchases of secondary market equipment either directly from secondary marketers or in some online auction has to be weighed against other risk factors that many people may be unaware of, including:
1) Unknown, modified, and potentially untested equipment.
2) Potential service and support issues for equipment not under warranty because of equipment sales and transfer of ownership.
3) Software licenses that are non-transferable and leave the buyer liable for intellectual property rights infringement.
4) Performance issues for equipment not properly tested before installation.
5) Securing support through Nortel authorized distribution partners and resellers.
When purchasing new authentic Nortel products and/or services, our goal is to ensure that you, the customer, maximize your investment. All too often, unsuspecting customers are enticed by the lower prices grey marketers may offer, only to find out later that their product has been altered, is outdated or manufacturer discontinued, or that the manufacturer warranty is no longer valid.
More importantly, the questionable integrity of grey market equipment undermines the authorized distributor's ability to provide manufacturer services.
The end result is that your "great deal" may leave you without the support you need and may even result in service interruptions that could impact the operations of your business.
What does it cost you to be out of service?
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