What is VoIP?

VoIP stands for “Voice over Internet Protocol.” It means voice communication over the Internet rather than over the traditional publicly switched telephone network (PSTN). In the same way that your computer turns your keyboard typing into an e-mail and transmits it via the Internet Protocol (IP) standard, it can also turn voice data into a form that is transmitted via IP and reassembled at the receiver’s computer or, increasingly, a specially equipped landline or mobile phone. By 2010, a leading industry market consultant practice, Gartner, also predicts that IP-telephony products will represent 90 percent of new phone system sales. Traditional PBX systems are clearly in decline as customers opt for more open, feature rich, hybrid IP PBX solutions.

What is an IP PBX?
In regular telephone systems, a PBX (private branch exchange) is the switching system that manages calls between internal or local users. A typical PBX consists of a set of external phone lines, a computer server system that manages call switching, a set of internal phone lines and some form of console for manual control. It also shares a number of lines that connect to the external, public phone system and parcels them out as needed to the local users. In addition, enterprise PBX systems have other features that allow them to take incoming calls, send them to the correct extensions, connect calls to answering services, etc…

In VoIP or IP telephony systems, the IP PBX does all this and more. It performs all the switching and connecting of VoIP calls. In many cases it does the same for regular telephone calls (in systems that can handle both kinds of phone system). It is also highly programmable and can perform advanced functions including voice menu systems, automatic call conferencing, call logging and tracking and much more. Using an IP PBX system and VoIP telephone service allows an organization to combine (or converge) voice and data networks into a single system for cost-savings, simpler management and greater functionality.

What is Hosted Service?

Hosted IP PBX is a service provided off-site by a third-party company; with it, the IP PBX, associated equipment, and the responsibility for maintaining and upgrading the PBX lie with the hosted IP PBX provider.

Who is SNET?

SNET Communications is a facilities based Hosted IP PBX provider. SNET  controls  owning, managing and administering the IP PBX.

Why SNET?

SNET takes all this responsibility from the public network  down to the desk top.  As a result of combining voice and data (Internet) traffic  on one circuit, voice traffic and data traffic are optimized, allowing faster data speeds and small to medium sized businesses can take advantage of enterprise level features.