What is VoIP and why it is good for business

What is VoIP?

VoIP, or Voice Over Internet Protocol, basically refers to voice communications that take place over the Internet. Thanks to advanced technology and high speed Internet connectivity, VoIP has become a more valuable and flexible asset to companies and individuals alike.

Traditional analog and digital phone service was the main mode of telecommunications for most of the 20th century but it is / was mostly restricted by the feature set of the accompanying PBX or Key System it was connected to. Today, with continued build outs of cable and fiber optic networks, high speed Internet service provides a solid foundation for faster data transmissions and VoIP platforms.

VoIP solutions provide the consumer with a feature rich platform to build on. In many instances the technology delivered through the VoIP system becomes a valuable business tool. A reliable Internet connection with a strong VoIP provider become the building blocks for many growing businesses today.

Using VoIP for business means that you can expand, have flexibility and maximize productivity while often reducing expenses. Many VoIP providers offer both “Hosted” and “Premise” based delivery options. Other sections of the website will focus on the pros and cons of each.

A good VoIP offering delivers digital calls with clarity, compared to traditional analog phone service. In summary, the benefits for businesses are significant.

Benefits of VoIP

When focusing on business VoIP, there are several key business benefits that the service provides. This section will highlight a few of the most important ones as they relate to business users.

Cost Benefits

Pound for pound, VoIP service tends to cost less than traditional analog phone service. As the LECs (Local Exchange Carriers) and Cable Companies are adjusting the way they deliver access, VoIP immediately comes to the forefront. In today’s marketplace the larger carriers would rather push customers in the direction of VoIP. It makes sense from a delivery and maintenance viewpoint. As older infrastructure becomes more and more expensive to maintain, the carriers would rather invest in moving customers in a forward direction rather than invest in older and dated technology. VoIP technology is more robust and scalable on a long term basis. In the end, all of this technological advancement usually paves the way for cost reduction for the business consumer.

Functionality

With VoIP service, business users have access to a wide range of features and options that simply don’t exist with traditional phone service. With too many to list for this section, we will highlight some of the more popular examples below.

  • – Voicemail to Email Technology
  • – Call Recording
  • – Find Me Follow Me
  • – Real Time Call Accounting
  • – Interoffice Dial Plans
  • – Remote Workforce
  • – And many more….

In the end, whether you are a growing and thriving business or a new startup business, VoIP provides many useful features to assist with all aspects your business. No doubt that the benefits of business VoIP service for the small business, all the way to the major corporation, far outweigh traditional phone service that has been used for decades.

Benefits of a Sole Provider

Traditionally, many businesses are used to dealing with multiple service providers. In many cases companies deal with 2,3,4 or more providers for network, voice, equipment and other technology related services.

There are many benefits of single point of contact service for technology. Time is money and sometimes a few hours can save a business thousands of dollars in potential lost revenue. Many businesses have built long-term relationships with service providers for the above mentioned services. In taking the time to assess a single point of contact provider, be sure to recognize that they offer a top tier level of customer service, support, and overall features that are needed in today’s competitive businesses environment.

There is, however, a significant advantage to relying on a sole provider for all of your telephony needs. Single point of contact providers are, in most cases, fully equipped to handle all of your telecommunications requirements with state-of-the-art handsets and options that will help you maximize productivity.

By having a single point of contact for your telecommunications needs, you streamline the process and, as any business leader knows and understands, the more streamlined the system or process, the more efficient it can operate.

In looking at single point of contact provider be sure to also consider Disaster Recovery (DR). How is this telecommunications provider equipped when the next Super Storm comes through town to assist you in making sure your service stays active? Make sure they can offer your business a Voice Continuity Plan that is a proactive solution for anything that can happen from circuit failure, PBX failure or Natural Disaster. Sole Provider solutions with dedicated service to a client, in most cases, would get an automatic failover DR system in place, meaning peace of mind for the telecom aspect of your business. Pre-planned solutions for voice and data DR will keep you connected to your customer base, which can save you millions of dollars.

When you choose a good sole provider for voice, data and DR, you gain the power of experience, dedication, and a commitment to you and your business.

Resources

Prime Telecommunications  provides a wealth of resources to help guide you through the process of choosing the right VoIP system for telecommunication design for your company’s needs.

When you review these pages, if you have questions or wish to learn more about how each feature can benefit your company, contact us and we’ll guide you through the process.

When you choose Prime Telecommunications, Inc, you choose a company with experience, dedication and a partner that will help you maximize efficiency and productivity while minimizing expenses.