The National Centers for Environmental Information reported that as of July 2016, there have been eight weather and climate disaster events with losses exceeding $1 billion each across the United States. Every September, known as National Preparedness Month, we are reminded of the toll natural disasters like hurricanes and wild fires take on businesses. However, business leaders know that in reality, smaller man-made disasters, such as spilled coffee, have an even greater chance of impacting our daily lives and operations.
We are now in the beginning of October so consider the following three tips to provide continuity for your organization’s communications from all business disasters and disruptions.
Back up Business Data
Eliminate costly downtime and risks of on-site failures by securing all critical communications and information exclusively in the cloud. The ability to access information is vital to make day-to-day business decisions and to keep critical communications with customers and clients intact, especially in the case of any disasters. We can help make sure all pertinent data from desktops, laptops and servers are backed up in the cloud to make a business more accessible and flexible to both customers and employees. Make sure that your provider encrypts calls and keeps data secure in the cloud so that nothing is vulnerable on-site. If primary data is lost, corrupted or inaccessible, a backup copy of the data stored safely in the cloud, provide recovery tools and allow quick restoration of files on demand easily – no matter the location.
Off Site, Not Out of Touch
By outsourcing the equipment used to support operations, including storage, hardware, servers and networking components, in the case of an event where power dies or flooding shorts out the server, the device will be elsewhere. Before moving your infrastructure to the cloud, consider reliability. Our service provides a service level agreement (SLA), a written guarantee that details its reliability and guarantees 99.99 percent uptime. Scalability is equally important so make sure you can turn up and turn down servers on demand. All of our hosted products allow you to make changes using an online portal, a web-based customer portal that allows you to get new resources up and running on a moment’s notice, regardless of location and without any capital investment or additional IT resources. The last thing you need to worry about during a recovery is how to fund your next server, upgrade an existing server on the fly or allocate more resources (RAM, CPUs, storage or bandwidth) to meet unanticipated demand.
Reassess Your Phones
Keeping phone calls flowing with customers and employees is a key factor in helping your business recover after a disruption. With hosted voice solutions the phones are in your office, but the intelligence of the service is secure in the cloud so that no matter where you are, you can use the system to help your business survive any disaster. Hosted voice offers unique applications and features, like softphones and mobile twinning that are cost-effective ways to enable mobility and disaster avoidance across your organization. The softphone is completely integrated, offering your employees professionals full office phone functionality and seamless communication, making and receiving calls through any internet-connected PC, from any location using the same extension and accessing the same features, such as call forwarding, extension-to-extension dialing and voicemail. Mobile twinning allows you to send calls to your cell and desk phone simultaneously for complete coverage, allowing inbound calls to be sent to your cell and desk phone at the same time so you don’t have to be in the office to take calls. The ability to turn any device into your office phone means that you can switch from device to device. Start a conversation on your desk phone in the office and seamlessly continue it on your mobile device should you need to leave the office.
National Preparedness Month is a great time to start placing business continuity at the forefront of business planning. However, consider prioritizing preparedness year-round so that you may never need to recover from disasters – natural or man-made – because you can avoid them altogether. By choosing to equip your business with any one of our hosted voice cloud phone services, no matter what issues affect your organization, the system will remain safe and employees can easily continue “business as usual” anytime, from any location.