Take a look at this list. If any of these nine signs sound familiar, it’s time to re-evaluate your current endpoint protection.
1. Scans and updates slow your system to a crawl.
One of the leading complaints about endpoint
security is that it negatively impacts speed and
performance. Some endpoint security solutions
will indeed slow your systems and impact
productivity. When evaluating solutions, be sure
to check independent test results that measure
performance and system impact. Look for the lowest
numbers, which indicate light footprint solutions
that won’t affect speed or cause interruptions.
2. Employees complain about using
the antivirus solution.
If resentment builds up, employees will eventually
bypass the solution altogether on their
company-issued or bring-your-own devices,
which can affect both performance and
security for the whole network.
3. Your solution is underperforming.
It isn’t detecting viruses or other pieces of malware
or it’s flagging non-malicious files as malware; it
has a high footprint that equals slower scanning; it
creates AV storms on virtual machines or has high
bandwidth usage that bogs down the entire network.
4. Your solution alerts on too many files or
links that aren’t actually malicious.
Alerting on multiple files or links that are
not actually malicious results in a high
rate of so-called false positives.
Even one false positive can cause serious problems.
If an antivirus solution is configured to immediately
delete or quarantine infected files, a false positive
in an essential file can render the operating
system or crucial applications unusable.
Even if false positives don’t shut down your
system, each one requires an investigation
that wastes valuable IT resources.
5. Removing malicious files and dealing with false
positives is too complicated.
A 2017 study by the Ponemon Institute found that:
• Nearly half of all security alerts are false positives
• 3 out of 4 organizations report having more
difficulty managing endpoint security risks
• Organizations see false positives as the #1 “hidden”
cost of endpoint protection
You need a solution that delivers silent quarantines and
automatic removal of malicious files, not more work
for your IT team.
6. Infections come back after you’ve removed them.
This means the solution isn’t doing a good job of
cleaning or updating its detection often enough.
7. It’s difficult to manage the solution across all your
platforms and devices.
In today’s environments, you need a security solution
that’s easy to manage so the burden of protection is
minimal. Look for a endpoint security product that
includes remote administration, so you can control
your entire network of workstations, servers and
smartphones from a single location.
8. Security event alerts or pop-up prompts interrupt
presentations and sales demonstrations.
This impedes productivity. Every employee needs
uninterrupted computer access. This means having
a malware solution with a “silent” or “presentation”
mode that’s easy to use, as well as a dependable tool to
restore regular mode when the presentation is over.
9. Getting technical support and customer service is
inconvenient, or communicating with the vendor is
If it’s challenging to get reliable, customer-oriented
support or you’re having any issues with call centers
outside the U.S., that will impact productivity for
IT teams and end users. It will also contribute to
frustrations that could lead employees to circumvent
your security solution, opening their devices—and your
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