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The True Pros & Cons of VoIP for Your Business

Over the last several years, great strides have been made to improve communication capabilities through Hosted Voice over IP (VoIP) solutions—a series of transmission capabilities that make communication over the Internet possible. This cloud-based phone system not only provides significant cost savings and superior flexibility, but also offers businesses of all sizes productivity, mobility and functionality features that are unmatched by traditional telephony.

What is VoIP?

VoIP converts analog audio signals into digital data, which can then be transmitted over the Internet. Implementing a VoIP system eliminates the pressures and costs of managing and maintaining a PBX, while giving your employees enterprise-grade features and other common features, including:

  • Voicemail
  • Call waiting
  • Toll-free numbers
  • Call forwarding
  • Visual voicemail (voicemail to email transcription)
  • Simultaneous and sequential ring
  • Audio conferencing
  • Auto attendant
  • Call Recording

Additional features are also available that allow users to specify how incoming calls are routed and/or forwarded, ensuring no important calls are missed. Furthermore, employees can make and receive phone calls on their cell phones through various mobility features through the VoIP business number. This means that VoIP long-distance calling plans can be utilized while working remotely, even from a mobile phone.

 

Scalability and Flexibility

Utilizing VoIP means that even as a company grows, there is no need to worry about installing new phone lines. Instead, businesses can use their existing broadband and simply purchase new handsets as needed.

In addition to scalability, the flexibility of VoIP is also a unique benefit. Since VoIP phone systems work through computer-to-computer connections, users can make calls and hold conversations anywhere there is an Internet connection. In addition to audio calls, VoIP also allows for video conferencing, meaning businesses can stay in touch with their employees or clients, regardless of their location.

Cost

When it comes to cost, VoIP is a winner. Most VoIP services are offered through a subscription-based cost model, allowing businesses to purchase only what they need, and then allocate funds that would normally be spent on traditional phone expenses to other parts of the business. Additionally, VoIP runs on the same network as the data, versus traditional phone packages that require businesses to manage separate networks and hardware for voice and data. This not only brings considerable cost savings and streamlines management, but also delivers more efficient communications.

Reliability

While VoIP can certainly increase productivity, efficiency and collaboration efforts, reliability is a common drawback – especially if you frequently experience downtime or hiccups with your Internet. These types of issues can cause users to experience latency, jitter, and packet loss during VoIP conversations. Doing your home and finding the right provider for your business needs is crucial in guaranteeing reliability.

The Bottom Line

When considering VoIP services, it’s important to understand how a service provider manages quality of service across their network, how features compare, if and how voice traffic is prioritized, and what kind of post-sales support you’ll receive. For more information, contact us today.

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business voip chicago Hosted VoIP Chicago internet phone for business in Chicago telephone systems chicago

Five Major Phone System Trends of the Future

cloud scalable solutions

 

Growth in technology now happens in leaps and bounds, and it doesn’t take long for news to be old news. In order to keep up with trends of the present, know what is coming in the near future and avoid being left in the past.

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Once just a platform for the most advanced companies, unified communications is now being used by small and medium businesses, education, hospitality, healthcare, and across other industries. And with every advancement, the standards to which phone systems must adhere raise a little bit higher.

Multiple devices

1) Mobile Access Emphasis

The expectation for constant connectivity, anytime and anywhere, is only increasing. As businesses continue to build in ways for mobile workers to communicate more effectively, platforms will need to continue to innovate and extend even more office applications to devices as they travel. From executive to entry-level, workers now demonstrate productivity through constant availability.

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2) Increased Web Real Time Collaboration (WRTC)

Communication barriers that had previously prevented true collaboration continue to disappear, as WRTC becomes the standard. Employees and clients can enter video and phone conferencing on a single platform and tools for group chats, screen sharing, and other collaboration allows companies to communicate better than ever before.

increased_security

3) Unified Communications

So many businesses of all sizes are using unified communications to cut costs and simplify their communications infrastructure. In the coming year, enhanced collaboration will be seen through improvements in unified messaging, presence, instant messaging, and web conferencing.

Smiling technician at work

4) Outsource Telephony

As IT departments become more and more overwhelmed maintaining network security, application development and other inner technology demands, businesses will look for systems that can maintain business phone systems for them. This will allow internal departments to focus on business-centric missions and will remove an unnecessary burden from the company’s time and energy.

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5) Social Integration

Still at the beginning of its importance, organizations will continue to learn how maintaining a strong social media presence can benefit their business, and what that even will look like. In the past, social media sites have been perceived as highly distracting, and it is only recently that companies have begun to see the benefit of integrating communications. Companies who find new ways to communicate instantly with social media sites via UC applications will find themselves at the forefront of this long-lasting trend.
The ability to realize and react to upcoming trends happening in your industry and affecting your company will set you apart as a business and open up new possibilities. And when it comes to communications trends and changes, it is especially important to be among the first to join the most cutting edge technologies and stay connected to the rest of the world.

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Cloud Chicago Hosted VoIP Chicago

Cloud Drives the Future of Automotive

The auto industry relies on the availability of a customer’s perfect car. When you have the ability to search inventories on the spot and stay connected, you close more sales and have more happy customers.

The cloud can impact the industry from start to finish – all the way from design to aftermarket solutions. It’s adding collaboration, cost efficiency, advanced analytics, scalability, safety, visibility and much more to a complex area of business. And as the industry internally benefits, consumers will also benefit from advanced technological features and enhanced safety measures.

Vehicle Engineering
Cloud computing enables better vehicle engineering. Thanks to advanced analytic capabilities, design teams can deliver exactly what customers want. The manufacturers become more flexible and can easily adapt to changing market demands.
They are also able to create more efficient designs, as better engineering will lead to less necessary hardware. This could result in less hardware under the dash, more leg room, and the implementation of unique features like heated and ventilated seating, or heating and cooling for mirrors, windshields and wipers.

Supply Networks
Automotive supplier networks are worldwide networks – they’re huge! Cloud computing allows those in these networks to feel a bit closer, as they can experience faster, better collaboration. This leads to efficient product development with greater visibility in management and shipping.
And speaking of collaboration, it’s often difficult for suppliers and manufacturers to maintain efficient communication, due to different software infrastructures. A cloud environment creates a common service interface, allowing these two parties to more easily share data and information.
Cloud leads to lower costs in inventory planning, forecasting, replenishment, and transport scheduling and optimization. It also leads to scalability, allowing supply chains to adjust to sudden, unexpected growth.

The Retail Side
Cloud computing certainly impacts the retail side of the automotive industry. Businesses have the opportunity to gather more detailed consumer insights through enhanced analytics and real-time monitoring of consumer behavior. This data is extremely valuable and comes from numerous sources, like social media, dealership sales, maintenance records, and online vehicle configurators. If the sales team has this information, the result can be higher sales and more loyal customers.
Additionally, the cloud supports advanced dealer management systems, automated servicing and more efficient management of orders and dealer training. Automotive companies must remember that they have to maintain a consistent brand face to consumers, and this is difficult for an industry that relies on thousands of dealerships around the globe. Cloud computing helps automotive companies get closer to consumers.

After Purchase
And it doesn’t stop at vehicle purchase. Consumers deal with service after purchasing a vehicle too, and the cloud can have a significant impact in this area. Through more targeted communication and analytics, the cloud helps consumers remain ahead of service issues and creates more loyal customers.
Additionally, infotainment technologies are becoming increasingly popular for automobiles and range from smartphone-enabled solutions to fully embedded solutions. Consumers are able to connect their devices to their car, gaining information about fuel consumption, locations and service alerts, while also enabling innovations like vehicle-to-vehicle communication services and mobility-related services. Today’s consumers want built-in connectivity, and the industry is moving in this direction. Volvo worked with Apple to create Apple CarPlay, while Nissan has its Connect system, linking cars to the Web. 150 million passenger cars will be connected to the Internet by 2020, according to Gartner. 60% to 75% of these will be capable of consuming, creating and sharing Web-based data.

Safety Features
Cloud computing is allowing for the development of safer vehicles, transforming them into extremely aware and engaged machines. Drive-assist technologies are already being implemented, with dozens more on the horizon. These include pre-collision warnings, lane departure warning systems, hands-free parking assistance and driver attentiveness monitoring. Together, these technologies can save lives, protecting both drivers and passengers. The future is already here with developments like the Google driverless car, which has already covered more than 300,000 miles without an accident.

Green Technology
The automotive industry constantly faces environmental issues, as consumers are becoming more environmentally aware and look to alternative forms of transportation. With the cloud, the industry can embrace green technology to make driving more efficient and help reduce CO2 emissions. There’s a huge movement towards electric cars today. Cloud computing can help lead the way to developing these systems and processes to make it easier to design and build electric vehicles.
Want some more information? Learn how to increase your dealership’s CSI right here!Contact us!

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Cloud Chicago

Cloud for Real Estate

Technology, especially cloud computing technology, provides huge opportunities for real estate organizations and should become a priority. 80% of the top real estate performers are using some form of cloud. Their use of the cloud can certainly improve though, while other organizations can follow their lead and realize the benefits of the technology.

Real estate is a relationship-driven sector, hence the emphasis on marketing, sales, client service, and collaboration. And when you think about it, real estate is a mobile business. After all, the majority of real estate business activities occur outside of a traditional office space.

Already, these characteristics make the sector a perfect fit for cloud computing solutions. Today, real estate organizations rely on email, file sharing, data storage, Web hosting and mobile applications. These actions are best performed in the cloud.

Lead and Marketing Management

There are countless lead and marketing management cloud solutions that can be extremely valuable for the real estate sector. These solutions help real estate professionals capture leads, as well as track the success of marketing efforts and automate communications.

Email marketing is one of the most popular cloud services for real estate. There are many third-party cloud email services available, including MailChimp and Constant Contact, that are not only cost effective and easy to use, but also customizable, insightful and reliable. Perhaps one of the most beneficial features is real-time insights. It’s easier than ever to gain statistics about who’s opening emails, when they’re opening them and what links people are clicking on. These statistics deliver leads to a business, making it easier for the team to go out and gain new clients. This really helps connect the marketing and sales teams, enhancing collaboration.

Additionally, effective communication now comes in other forms. Marketing communication use to include direct mail, magazines, face-to-face communication, cold calling and other outdated methods. Now, effective communication is taking place over email, apps, websites and connected devices. By taking advantage of these solutions in the cloud, real estate companies can more quickly respond to inquiries while boosting their credibility. Additionally, professionals will work more effectively and provide better service when they are connecting with clients on modern platforms.

Mobility for the Professional

With cloud computing, real estate organizations can essentially move the office online, allowing professionals to be productive – always! They can work from any location, using any device – this really makes life simple. When real estate agents use the cloud, they can access a fully synced address book and calendar, as well as easily stay in contact with the office, clients and other business contacts. If they’re with a client at a property, it’s easy to pull up necessary property information or show comparable options using virtual tours or street-view maps, right from a smartphone or tablet. This doesn’t only simplify processes. It’s also impressive from a client standpoint, and allows an agent to close deals more frequently and quickly.

Customer Relationship Management

Customer Relationship Management is also commonly known as CRM. This type of cloud platform allows a real estate organization to both access and capture information about potential and current clients. It also allows for interactions between the company and its customers. A CRM system manages growing connections in a growing business.

The CRM provides valuable insights around the actions and progress of a company’s workforce. Additionally, it allows the company’s sales team to access and input potential and current client information on the go, easily and quickly. Agents can track properties, leads, referrals, sales, lease expirations and more with a cloud CRM service. Companies can even integrate existing software into the CRM platform, like marketing or storage software, making it easier to compile contact lists or find files all in one spot.

As for building connections, a CRM helps a real estate team collaborate with customers, makes documentation and information available to clients, and gathers valuable insights that help improve business.

Security, Cost Efficiency and Scalability

Though it’s not necessarily the first industry that comes to mind when talking about data security, real estate professionals definitely manage sensitive information including drivers license numbers, credit scores, social security numbers and more. Cloud computing helps the companies achieve higher levels of security and adhere to guidelines found in other strict industries, like financial.

The cloud also helps real estate companies save a substantial amount of money, as the cloud provider handles the costs of infrastructure, upgrades, cooling, power, software licenses, etc.

Scalability is one of the most popular features of the cloud, allowing companies to use resources as needed. This helps real estate companies deal with temporary swells in numbers. For example, if payments consistently come in at a certain time of month, the company can increase power for that period and then reduce again as things stabilize.

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Cloud Chicago

Don’t Make These 5 Cloud Migration Mistakes

The cloud has many benefits that countless businesses are taking advantage of today. But this convenience and efficiency doesn’t happen with a snap of your fingers. A smooth and smart cloud migration takes preparation. Here are five mistakes to avoid when moving to the cloud:

1. Assuming All Clouds Are Equal

Just as your business brings its a unique set of goals and requirements for moving to the cloud, each cloud provider has its own set of strengths and weaknesses. You can’t assume that a solution working for another business will automatically work for yours. There’s a wide array of providers and cloud services, so you need to choose the best one to fulfill your needs. You will go about the transition differently than the company next door.

Additionally, there are different cloud options, and you need to know which one(s) you want. Does your business need a private, public or hybrid cloud environment? Are you a small or large organization? Do you need IaaS, PaaS or SaaS? Different workloads mean different clouds! It’s definitely worth your business’ time to evaluate the options and make the most informed choice. The decision to move to the cloud isn’t just a yes or no one. It’s all about the “how,” “when,” and “which.”

2. Not Doing Your Homework

Yes, you have to do some work first!

Businesses commonly think that the first step to the cloud is searching outside the organization for a provider, but this skips a crucial personal evaluation.

Instead, you should first look inside your organization to identify your own needs, current environment and spending, usage, and hopes or expectations for the cloud. Only then can you move on and thoroughly research and identify providers that suit your business.

The perfect provider is one that lines up with your needs and goals. To determine this, reach out to multiple providers and be prepared to ask questions. What exact security measures do they have in place? Can they meet your compliance needs? How involved are they? What’s their specialty? The answers to these types of questions are key.

3. Moving Too Fast

It’s okay to start small! In fact, we recommend it.

Faster doesn’t mean better. There’s a difference between proactivity and rushing. In fact, moving too fast will likely result in unpreparedness. Take time to consider what makes the most sense in the cloud and be prepared from the get-go.

You can take a test drive by moving a non-critical application to the cloud that will still make a positive business impact, like a collaborative tool. Once you’re comfortable, confident and more experienced, it’s easy to repeat and eventually you can start taking bigger steps.

This calculated pace allows you to learn more about the cloud as you go, and drives consistent, positive change across your business.

4. Thinking It’s All or Nothing

Just as you don’t have to migrate all at once, you also don’t have to move all functionality to the cloud. It doesn’t have to be all or nothing! Some applications will make sense in the cloud while others might not be worth it. Always weigh the pros and cons of moving tools and resources into the cloud. Choose whatever makes sense for YOUR organization, and then you can develop the perfect cloud solution.

It’s helpful to prioritize the applications and tools that need to be moved, while considering if the move maintains cost efficiency, usability and security.

5. Not Doing Your Part

The relationship between a business and its cloud provider is an important one. While the provider obviously shoulders the majority of the responsibility, your organization still has to do its part.

You should have an internal team that develops your cloud strategy and ensures you are using the cloud in the best way possible for your business. It’s also important to communicate with your team and educate your employees on why the cloud move is happening. You might initially face resistance, but by demonstrating the benefits of the migration, the team will be more willing to learn about the new cloud services. Involve your employees in each step and keep them informed – this ensures a smooth transition and builds trust.

Additionally, security is up to both parties. The provider will certainly have hefty security measures in place, but you can take steps on your end as well. Make sure your users are creating secure passwords and you have policies in place in regards to personal device usage and data access. Setting these expectations will help keep your information safe.

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Cloud Chicago

Cloud for Financial Services

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Financial service organizations include banks, insurance companies and securities firms. These organizations are constantly dealing with extremely sensitive and confidential information. They need to balance strong security and data protection with addressing customer needs and adapting to a rapidly changing business environment. With cloud computing, they can find this balance.

Cloud provides secure IT resources and meets industry regulations while providing a multitude of benefits that are invaluable to the financial sector.

Maintain Security and Data Protection

Security is obviously a hot topic in the financial services realm. These organizations deal with extremely sensitive and personal customer information. For this reason, the sector has been carefully adopting cloud solutions, and that makes perfect sense.

However, cloud computing has finally evolved into a secure technology that definitely rivals and exceeds traditional IT. Providers have taken feedback in regards to security and data protection and have greatly improved these areas to better address businesses needs. It’s now realistic to leverage the benefits of cloud computing without risking data security or violating industry compliances like SOX or PCI DSS.

There is a responsibility on both the client and provider sides to maintain security and data protection. Clients must be aware of the regulations they need to meet, and create policies to meet them. A great provider should have the technology in place to address these needs, protect data, and maintain security.

Improve Business Agility

Business agility is the ability for an organization to adapt rapidly and efficiently to changes in its environment.

Cloud computing leads to greater business agility, which is invaluable, especially in the financial services industry. Financial organizations in the cloud have a competitive edge because they can more quickly deliver new financial products and services, move into new markets, adapt to industry regulations and opportunities, and improve the customer relationship.

Business agility also ties right into scalability, as the cloud allows organizations to scale resources up and down as needed, without overspending.

Build Customer Relationships

All businesses today are facing increasingly demanding customers and are expected to meet changing expectations. Cloud computing makes this happen.

In the financial services vertical, cloud allows organizations to move from just focusing on the transaction to actually building strong customer relationships. This is possible through developments like self-service, new consumer applications, improved, targeted marketing, and mobile banking. In fact, more than a third of customers at major U.S. banks are now regularly using mobile banking, and about half of the top 25 financial institutions in the U.S. are now offering more advanced mobile app features, including person-to-person transfers and remote deposit services, according to Adobe.

The cloud hides the complexity of technology from the consumer, allowing them to maintain their own level of knowledge while successfully completing tasks. It also allows financial institutions to gather valuable information on user preferences to enable customization, personalization, and the ability to adapt.

Experience Reduced Costs

If you’re familiar with the cloud, you’re probably familiar with the fact that it shifts a huge amount of capital expenses to operational expenses. This includes things like software licenses, installations and physical equipment. With a traditional solution, prices add up and it’s extremely difficult to forecast costs. That’s not the case with cloud computing.

When costs move from capital to operational, financial firms get what they need when they need it, and they pay accordingly. This is the pay-as-you-go model, and it allows these businesses to do more, with less. That’s a pretty good deal.

With cloud computing, financial organizations can handle the needs of customers and regulators while also decreasing costs.

Improve Collaboration and Mobility

Collaboration is key in any organization, especially those with multiple levels and locations. Thanks to cloud computing, it’s easier than ever to stay in touch and ensure everyone is on the same page. A hugely popular characteristic of the cloud is the ability to securely access information from any device, in any location. This creates consistency and allows various users to access the same information, even if they’re not together.

On the consumer-facing side, this allows customers to access the services they want and need, whenever they want and need to. This easy access is key today, and customers are expecting it.

Speed Up Time-to-Market

The agility that cloud computing provides allows financial institutions to speed up their time to market. They are able to better adjust products and services to changing market environments and innovate and prototype much faster.

This makes it easier and more efficient than ever to introduce new services that customers are demanding. They want mobility, they want ease, and they want increased knowledge. The cloud helps financial service organizations provide these things, helping take them to the next level and achieve things that weren’t previously possible.

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Hosted VoIP Chicago

Communications and Healthcare: Lower Overhead, Higher Care

Communications can help achieve the goals of better, more cost-effective healthcare.  By cutting through communications barriers and making it easier for doctors, nurses, hospital staff and more to connect and collaborate, today’s new IP-based solutions are helping to improve healthcare  outcomes.

Today’s new communications systems are ideally suited for the world of healthcare. Based on the IP protocol, they are more like computers than traditional phone systems:  more versatile, able to accept applications, ready to become integrated into everyday health care operations, becoming a “go-to” resource for:

  • Enhancing collaboration by simplifying interactions between doctors and other medical professionals
  • Taking advantage of applications specifically designed to enhance health care operations, such as nurse communications and patient appointment confirmations
  • Integrating communications directly into business processes, such as patient record and billing systems
  • Lowering overhead costs
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Hosted VoIP Chicago

Advantages of Integrating a Cloud Communication System with Your Business

 

In 2015, companies continue looking to the Cloud to streamline their communication efforts. With incredible functionality, resourcefulness, and many other benefits, workers and consumers dream for modern tools and services that can make their lives easier. Cloud communication systems are one example of how this dream can come true. As an added benefit, could systems can lower overhead without sacrificing essential business features. If you’re curious about this capability, or aren’t quite sold on making the change, here’s 3 advantages to keep in mind:

Customer Service
A modern workforce must take advantage of the best technology available to stay competitive. With so many customers relying on smartphones and tablets to make purchases or instantly find information, it’s important to have a system in place to reach them. A Cloud communications system can make this easier by combining all your social media interactions into one channel, allowing workers to see, respond to, and post any new activity, or by giving your employees the tools to communicate with customers.

Answering customer questions or resolving disputes is extremely important for good business. Companies can experience remarkable ROI by responding promptly to customers on whatever channels they prefer; on the other hand, missing these opportunities to communicate can have an exponentially negative impact. Thus, quality customer service is vital to a company’s success. Customers won’t hesitate to switch brands due to a bad experience, so improving the customer experience is a top priority.

Efficiency and Productivity
Customers aren’t the only ones equipped with mobile devices; workers use them, too. Whether traveling or working from home, having a system in place that lets employees use a mobile device to work can increase productivity and efficiency. For example, employees may feel inclined to answer emails over lunch, or maybe they enjoy the convenience of knocking out some work after hours. Communicating over the Cloud enables workers to meet their goals while enjoying plenty of freedom and convenience.

Save Money
Of course, these advantages wouldn’t mean as much if they didn’t translate to savings. Value for money is a calculation every business and consumer constantly makes. Aside from the revenue generated from greater productivity and customer service, Cloud communications systems can drive down costs typically associated with physical systems and the overhead required to run them on site.

Curious about how these changes will look for your company? Keep in mind, partnering with the right Cloud service provider means you can customize a solution for your particular needs. This cuts down on costs related to data you won’t use or functions you don’t need. For a better look at this process, check out the free consultation by Prime Telecommunications, and review the unique approach we take to facilitate data solutions through our innovative Cloud network.

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Unified Communications

Dynamic Communications: The Unique Communication Needs of a Dynamic Workforce

The success of any business depends on communicating effectively. At Prime Telecommunications, we want to use technology to keep your workforce as dynamic and relevant as possible. Let’s examine a few needs of today’s active market and discuss how S-Net can help you meet them.

Adaptability
In the past, communicating with other employees meant picking up your desk phone and making an in-house call. Today, more employees than ever travel or work from home. They need a communications system that will keep them in touch with their workplaces even when they aren’t physically in the building.Prime Telecommunication’s cloud-based phone systems provide for this need. Cloud-based phone systems work with the internet, so any place you have an internet connection, you can access your company’s phones. Our systems utilize the latest features, including click- dialing, email to voicemail, and unified messaging.

Durability
Today’s businesses must complete work quickly and efficiently, and nothing slows that down faster than computer or phone problems. A workplace with too many technological problems often suffers from lost or damaged work, overworked IT personnel, and frustrated employees. Our Prime Telecommunications cloud phone systems can reduce or eliminate these issues. At Prime Telecommunications, our products are thoroughly tested and protected against natural wear and tear, power surges, and extreme weather. We also outfit our systems with firewalls and other measures to protect against viruses and hackers. This ensures employees, especially IT personnel, can focus more on current projects and less on technological breakdowns.

Cost-Effectiveness
Employees won’t want to communicate if they feel the communication system is too complicated or expensive. Thus, Prime Telecommunications provides one of the most cost-effective cloud-based systems available. With Prime Telecommunications, each employee is responsible for his or her own training. This fosters independence and interdependence – employees can teach each other how to manage the new system and build individual mastery at the same time. Additionally, employees are responsible for their own devices. This saves money in IT and other departments.

Socialization
A big part of today’s communication needs comes from networking. Employees who don’t network regularly miss opportunities to learn from each other and improve their skills. Yet employees can’t network effectively if they’re on the phone all day, stuck at one desk. Using an Prime Telecommunications cloud-based system eliminates this issue. Cloud-based systems help employees prioritize their communications – what can be said over the internet vs. what must be discussed in person.

In-person interactions get moved to the top of everyone’s priority list, making it easier to create authentic networking experiences.

Protection Against Obsolescence
One of the most difficult parts of working with technology is that a product seems to be obsolete the moment it hits the shelves. The staff at S-Net works to ensure your phone system won’t become outdated. Our phone systems work with almost any device or computer, including the newest models.

If you would like to know more about Prime Telecommunications cloud systems or how we can improve communication in your workplace, contact us today. We provide a plethora of phone and computer services, and our staff is trained to answer all technological questions.

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Unified Communications

10 Unified Communications Statistics Every IT Decisionmaker should know

Information overload can be a major obstacle in the search for value in communications technology. The Internet provides almost an endless volume of statistics, which can make it difficult to parse out the truly meaningful nuggets from the noise.

But not to worry—we’re here to help. To make life a little simpler and convenient for you, we’ve compiled 10 unified communications (UC) statistics that will clearly demonstrate why UC is the future of business communications:

  1. UC applications rose 21 percent year over year in 3Q14. —Infonetics, “Enterprise Unified Communications and Voice Equipment” report
  2. By 2016, 30 percent of BYOD strategies will leverage personal applications, data and social connections for enterprise purposes. —Gartner.com
  3. The global UC market will exceed $75 billion by 2020. —Grand View Research
  4. The global UC market will grow at a CAGR of greater than 14 percent over the next five years. —ReportsnReports, “Global UC Market” 2015-2019 report
  5. Some 62 percent of employees say improved collaboration is a top business driver for UC. —Information Week, “2014 State of Unified Communications”
  6. By 2019, more than 6 billion devices will support WebRTC. —“WebRTC Industry Status & Forecasts Report, 2014 Edition”
  7. The global enterprise videoconferencing market totaled $752 million in 2Q14, up 5 percent from 1Q14. —Infonetics Research, “Enterprise Telepresence and Video Conferencing Equipment Report”
  8. Single number identity is the most important UC capability for SMB owners and employees according to survey respondents. —Software Advice, “SMB Attitudes Toward Unifications 2014”
  9. Businesses realize just 43 percent of technology’s potential benefits according to CIOs surveyed. —Gartner, 2013 “Hunting and Harvesting in a Digital World” report
  10. Conferencing services will generate $2.58 billion in the EU by 2019. —Frost & Sullivan, “European Conferencing Services Market” report  

As these figures demonstrate, UC adoption is picking up rapidly based on its ability to improve mobile communication, cut costs, and enhance employee collaboration. With so many businesses either already enjoying these benefits or planning to switch to the technology in the near future, can you afford to hang on to your outdated system?