Down phones

What does downtime cost and how to avoid it

  I love to read. One of my favorite authors is Malcom Gladwell who is renowned for explaining human nature and why we behave the way we do and why we make decisions. However, when it comes to phone services, it seems as if so many people make decisions based on a few narrow factors. Read more about What does downtime cost and how to avoid it[…]

Predeployment Network Assessment

So Your Company Wants to Adopt VoIP… How Do You Know If Your Network Is Ready to Make the Transition?

While the cost savings and new applications of Voice over Internet Protocol (VoIP) are rapidly attracting many small to mid-sized companies to this popular communication solution, it may come with a significant price to your network.  Not only must your network carry more traffic, but VoIP traffic demands very high performance and is more sensitive Read more about So Your Company Wants to Adopt VoIP… How Do You Know If Your Network Is Ready to Make the Transition?[…]

Chicago hosted phones

5 Tips to help you choose the right hosted provider!

My colleague Harry Bhattia wrote this article. I was really impressed – so impressed that I couldn’t say it better myself. In the recent times, VoIP service providers have crowded the market and made it difficult for businesses to choose the one that would actually do what they commit to. You may have made the Read more about 5 Tips to help you choose the right hosted provider![…]

Call History

What Your Call History Can Tell You About Your Business

  In business, your call history can really tell you a great deal. Having insight into your entire company’s communications can be beneficial to improving various areas of your operations. As managers, reviewing call activity gives visibility into employee performance, customer needs and issues, as well as your sales and marketing efforts. But, who has Read more about What Your Call History Can Tell You About Your Business[…]

Presence management

Presence Management: The Greatest Form of Communication

Want to increase communications and productivity between employees and customers?  Then, presence management is the way to go.  This wonderful technology gives all individuals within a company the ability to know what everyone is else is doing in real-time.  Is someone in the building or even at their desk? Are they in a meeting? Are Read more about Presence Management: The Greatest Form of Communication[…]

Unified Communications Chicago

5 Reasons Every Business Needs a Unified Communications (UC) Solution

No matter what type of business or size business you have, the one aspect that you cannot afford to neglect is the communications you have with your customers. Businesses today are reaping the benefits of adopting one reliable solution for all of their communication needs thanks to the evolution of cloud-based unified communications (UC) solutions. Read more about 5 Reasons Every Business Needs a Unified Communications (UC) Solution[…]

Obstacles for new office technology

Common Obstacles of Communication Technology in Business

A business’ success and its employees’ ability to communicate are directly correlated. Communication amongst one another as well as with other businesses and clients is crucial. That’s why newer and more powerful technologies for communicating are popping up every day. Of course, with new technology comes the potential for speed bumps, and smoothing them out Read more about Common Obstacles of Communication Technology in Business[…]

Chicago VoIP

The Best-Kept Secrets about VoIP

A lot of business owners – especially those who manage businesses that have been around for quite some time – are creatures of habit. They figure that their current operations have garnered them the success they’ve had thus far, and so, why fix what isn’t broken? But like an old oven that takes 30 minutes Read more about The Best-Kept Secrets about VoIP[…]

Communications solutions Chicago

What Is the Best Communications Solution for My Business?

There are so many alternatives out right now for companies and organizations that are looking for a communications solution. There are many factors that need to be considered in making the decision. Sometimes you come across an article that you just have to share. This is a case where I came across an article that Read more about What Is the Best Communications Solution for My Business?[…]

communications continuity

Prepare your business for winter storms

Before the next big storm of the winter season hits, here’s how to ensure your business stays connected. For businesses that use Broadview Networks’ cloud-based OfficeSuite® Phone, keeping in touch when their office must close is easy. Since the system is hosted in the cloud, changes can be made via an online portal that is Read more about Prepare your business for winter storms[…]