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NOT VENDOR SPECIFIC AND FOR EDUCATIONAL PURPOSES
Prime Cloud Primers
Traditionally, sensitive data and applications have been deployed, managed, and accessed within the trusted boundaries established by IT. Those boundaries are now bending in response to business and customer demand. Endpoints are now a mix of corporate and user-owned devices. Applications and data are hosted on both enterprise and third party servers, available over private, partner, and public networks. They’re housed in both enterprise and third party data centers.
These changes bring about significant business value, enhancing agility, mobility, and collaboration while reducing upfront capital expenditures. But they also present a new challenge: IT no longer controls all the assets, yet is still accountable for ensuring security and compliance.
Time is money — and downtime is lost money. This is why disaster recovery is an important element in business continuity planning for organizations of all sizes in all industries. The best solution for any organization is a balance of IT costs versus costs of the potential downtime risks. Risks can be measured in terms of the potential negative business impact, whether that’s measured by lost revenues, the decline in average customer satisfaction, brand strength, or in other ways.
To remain competitive in today’s business environment, organizations must focus on finding new ways to be better and faster than their competition. To accomplish this, organizations have frequently turned to technology to help run their operations more efficiently and effectively. As information technology has become increasingly critical to organizations, it has also become much more complicated, costly and time- intense to manage. As a result, many businesses spend more time focusing on managing their IT infrastructure than their core business
Can the business handle a large volume of phone calls? Do the right employees receive the right calls? What about after-hours calls? How quickly can employees respond to customer issues? How do employees best manage the multiple ways they have to communicate, including office phones, cell phones and email? Are valuable IT resources being unnecessarily diverted
to handle low-level telephony issues? Is the phone system able to provide business continuity when faced with a natural disaster? How well are voice expenditures controlled and phone system management minimized?
It is important for a company to answer these questions in order to improve business operations. And, in increasing numbers, the answers are driving business leaders to move to VoIP-powered, hosted IP PBX solutions (also called “cloud PBX,” “managed PBX,” and “virtual PBX”).
For small and mid-market businesses, keeping IT nimble is more than a goal—it’s a competitive mandate. The faster and more flexibly they can adapt to market changes and implement new strategies, the better the business outcome they’ll get.
That’s why so many in the SMB space are turning to cloud computing. Though commonly associated with enterprise-class organizations, the cloud model is equally as good a fit for small and mid-sized businesses—allowing them to accomplish more, faster, with fewer resources—thus outmaneuvering their competition.
Dummies Series eBooks
This report will explain non-technical terms best practices for setting up remote access for you and your staff, as well important questions you should ask any computer consultant to avoid making the most commonly made, costly mistakes made when setting up the technology for a work from home program.