The intuitive, MXIE (Media Exchange Interface for End Users) is a desktop client application that integrates and manages all of your communications functions. It lets you see the presence status of others in your company, send emails, control all your phone calls via desktop phones or a softphone, make high definition video calls, send and receive faxes, send secure Instant Messages and voice messages, use Voicemail, launch a collaborative MXmeeting™ web conference session, and much more – all with a single mouse click.
- Tailor your communications and work anywhere from any phone
- Don’t conform to the tool – you define your own communications experience
- Be free to work from anywhere as one office environment
- Assert your Independence and use any phone you want – desktop, mobile or home phone
- Brings the power of Unified Communications to you.
Zultys’ Mobile Communicator App extends the award-winning MXIE™ Unified Communications desktop client to the mobile device, and gives employees on the go access to their corporate office to connect them as if they were in the office. Zultys Mobile Communicator seamlessly integrates mobile workers into the corporate Voice and Unified Communications system, providing critical tools such as presence, internal extension dialing, contact center and corporate directory access.
Make Secure High Definition Video Calls
MXvideo™ provides integrated point-to-point HD video to conduct secure, reliable, “face to face” meetings in real-time, regardless of location, promoting increased productivity, collaboration and teamwork. It requires NO added hardware and is easy to deploy and users can move seamlessly from instant message to voice, and add video with a single click! You gain an immediate ROI by reducing travel expenses and facilitating more productive meetings.
Eliminate the Guessing Game
Presence status lets you know if the person you need to reach is available, and even how they may best be reached – no matter where they are located across your company’s system, wheth¬er they are right next door or in another city. They can also attach a short note to give additional information, like “Back at 2pm” or “In training all day” to make it easier to know how to contact them.
Connect with Everyone
MXIE is fully integrated with MS Outlook, as well as your company directory and MXmeeting web-conferencing. One right-click lets you open an Outlook email window directly from your MXIE corporate directory or Buddy List, and launch fully interactive collabora¬tive web sessions. MXIE also lets you launch the MXconference™ built-in audio-conference feature that supports up to 30 users in 10 simultaneous sessions, and use MXconference to convert any call into a conference call on the fly.
Instant Messaging for Instant Results
Instant Messaging (IM) lets you spontaneously collaborate with others whenever you need to through a secure chat window. You can have simultaneous IM sessions open with others in your company, and also send instant messages to multiple people at one time. You can save and archive your IM sessions and can also send messsages to people who are off-line, and they will get the message when they log back in.
Supercharge Your Contact Center
MXIE’s flexible design lets you support full Contact Center functions in addition to your day-to-day call and front office needs. MXIE supports a range of Operator Groups and multiple levels of Agent Roles, and lets you log into multiple roles simultaneously. This increases your ability to multitask and handle overflow and priority calls.
Discover MXIE’s Key Features
- One-click to call – start / receive and control calls via mouse, keyboard or telephone
- Built-in softphone
- MXvideo™ high definition video calling between MXIE users
- MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE
- Find Me/Follow Me to 17 call points
- Twinning – ring desk and mobile
- View presence and presence notes of all users
- Collaborate via secure Instant Messages
- MS Outlook integration (address book, email, dial)
- Buddy lists and speed dial
- Screen pops display incoming caller information
- Launch interactive web conferences
- Supports: Windows/Apple/Linux and thin clients
- Send, receive and archive fax messages
- Remember every call and IM (logs, call recording)
- Record all Calls from any phone
- Contact Center and Operator functions, including Call Attached Data (wrap-up and account codes), Hold, Transfer, Park, etc.
- All roles in one easy window for Users, Operators and Contact Center Agents
- Create Call Handling Rules to manage call routing
- Integrate with CRM and other business applications
- ScreenDial™ lets you call from any webpage, document or electronic record
- Multi-language support