4 Reasons Why You Will Move Your Phones to the Cloud

  • -
UCaaS in Chicago

4 Reasons Why You Will Move Your Phones to the Cloud

At times, there are events that are sudden- like a snow storm or a flood. At other times, events move like an erupting volcano. Other events have the change occur like a glacier- over time and colossal. In technology, we have change advancing at a rapid pace. Yesterday’s invention is tomorrow’s necessity. In business communications, the shift has been tremendous.  Communications have shifted from premise based systems to hosted systems. Communications have shifted from being its own separate network to another application running on the network.

The business communications industry is seeing some of the greatest changes of its time. The leading driver being the steady adoption of the cloud, specifically unified communications (UC) and the delivery of these services, better referred to as unified communication as a service (UCaaS).

As we see in every space, products have life cycles. It’s becoming clear that the premises-based phone systems that many businesses relied on are quickly approaching the end of theirs. According to Gartner, there has been a 6.6% decline in premises-based revenue over the last 5 years.

So, why the steady decline of premises-based systems?

Many businesses today are faced with aging premises-based phone systems and are left with the choice to either replace them with the same technology or migrate to newer technology like cloud-based UC solutions. Premises-based systems have a tough time competing with cloud based UC systems in several key areas.

Here are 4 reasons why UCaaS is rapidly replacing premises-based systems.

  1. Cost

From large enterprise businesses, all the way to small non-profit organizations, everyone is looking to reduce costs and become more cost-efficient. Companies are moving away from systems that require high upfront capital expenses and are gravitating to solutions that allow them to pay for only what they actually need and use. With premises-based systems, upgrading an entire system is no longer a financially attractive option, with many systems requiring a longer commitment and the inability to scale.  Cloud-based UC models offer greater flexibility, with financing options and the ability to add and remove services and users whenever needed, providing businesses with the assurance that they can scale at anytime with ease.

  1. Advanced Features

Businesses are no longer interested in replacing older phone systems with newer ones that offer the same functionality. Companies today are looking for mobility, flexibility and more efficient ways to collaborate and work. Cloud-based UC systems integrate traditional telephony solutions with other communication and productivity applications on an internet protocol (IP) network, enabling a myriad of capabilities, including audio, web and a video conferencing, company-wide chat, presence, email, file sharing and integrations with leading CRM solutions. The enhanced capabilities that cloud UC solutions are able to deliver are much more equipped to meet the growing demands of the modern workforce.

  1. Maintenance

Premises-based switched telephony systems, typically a PBX or IP-PBX system, can be time-consuming, complex and costly to maintain, requiring dedicated IT staff to manage the systems and servers for even the most basic of changes. With the additional costs and complexities, companies are fleeing to the simplicity and maintenance-free technology of the cloud. Unlike equipment that just depreciates, the cloud continues to update automatically and often for no cost. Cloud-based UC systems, like Broadview’s OfficeSuite UC™ , SNET Cloud Phones or Zultys Cloud Services which are easy for both employees and administrators to manage the features of the system without IT support, provide the ability to save even more time and money, while improving operations.

  1. Security

Premises-based systems don’t offer much in the area of security, with equipment and critical data all stored on site.  Cloud-based UC systems on the other hand, especially those that utilize the cloud for 100 percent of its storage and processing are hosted on the provider’s servers and accessible through an encrypted web browser, ensuring that nothing is left  on-site where it could be vulnerable to hacking, theft or damage.  The best cloud UC providers even guarantee calls using the public internet are encrypted from the handset into a secure network, ensuring call data remains protected and confidential. An added assurance is offered by the most secure UC providers like Broadview Networks, who encrypts calls, messages and recordings with Transport Layer Security (TLS), cryptographic protocols that provide communications security over a provider’s network, and Advanced Encryption Standard (AES), a symmetric encryption algorithm. Some cloud-based UC systems even allow internal IT staff to change user settings through flexible web portals that work across multiple devices. Offering these additional internal abilities, like controlling who is permitted to forward voicemail, further safeguards private information.

Businesses today are becoming more strategic with their communications investments. In addition to the desire for enhanced capabilities and collaboration features to improve employee productivity and customer service, they are also looking for solutions that are future-proof, secure and allow for growth and expansion. This extreme market shift and steady rise in cloud adoption and UCaaS is an indication that businesses are seeking a more holistic communication solution that extends well beyond voice communications.

If your businesses is looking to move to the cloud or upgrade to a more secure cloud-based UC solution, Prime Telecommunications can help!  Our stable of award-winning unified communications solutions are  100 percent cloud-based, making it more secure and easier to use and manage than any other system.

Our solutions operate solely in the cloud, eliminating the reliance on phones, servers and power to operate and ensures nothing is stored on-site where it can be vulnerable to threats or theft.  With encrypted calling, messages and meetings, and its intuitive online dashboard, which features customizable user profiles, employees can quickly, easily and securely manage any feature of the system from anywhere, eliminating the need for IT support, increasing productivity and ensuring business continuity.


  • -
7 Technologies to increase sales

7 Technologies that will IMPROVE your SALES

In business, time is money, especially for those who are responsible for producing and increasing sales. Salespeople by nature, are on the go and often under tight deadlines. Therefore, empowering these individuals with technology that allows them to work as efficiently as possible is key.

Here are 7 technologies that will help your team increase sales and work more efficiently.

1. CRM and Business Communication Integration
Customer Relationship Management solutions (CRM) provide a valuable way to manage and analyze customer data throughout the sales lifecycle. However, they become even more effective when they are integrated with your business communications. Cloud-phone system and unified communication integrations eliminate the need to switch back and forth between multiple systems and provide salespeople with immediate and direct access to important contact records. With convenient screen pop ups, click to dial functionality and instantaneous access to contact history, salespeople can communicate and work more effectively, while providing a more personalized customer experience.

2. Video Conferencing and Online Meeting Solutions
 In person meetings are always a great way to establish a new relationship, but can sometimes be challenging logistically. Some business deals require multiple decision-makers from different locations, or may take place far away and require multiple meetings where reoccurring travel is not feasible. For these circumstances, and so many others, HD video, audio and web conferencing solutions are a must-have technology for every salesperson. Having the flexibility to hold face to face meetings with upwards of 100 different people at one time from anywhere is a huge advantage. These solutions provide opportunities to give personalized and interactive demonstrations and share contracts and other important documents in real-time. Not to mention, they cost a fraction of the cost of travel.

 3. Email Follow Up Automation
Email is an important communication method with your customers and prospects, but can be time consuming to maintain, especially for busy reps on the go. Using software like HubSpot Sales allows salespeople to automate their follow up emails by creating sequences to send a series of emails to prospects over time. By personalizing and tracking each message, reps are better able to collect data and identify which messages are most effective.

5. Business Intelligence
A huge part of sales success is having the ability to analyze important data and be able to transfer that into actionable intelligence. However, when the data comes from systems that rely solely on data entry, you can be missing the big picture. Call history can tell you a great deal about sales performance. Phone systems that offer built-in call history reporting enable sales management and team members to pull reports by individual, team, department and location and view important call data such as: number of calls made, received and their duration by any given time period. These reports are more accurate and allow you to drill down to a more granular level to better evaluate and improve performance.

5. Visual Voicemail
Voicemail may seem like a pastime and for many, in our personal lives it is, but in business, customers will still resort to leaving voicemails. Fortunately, we no longer have to waste time finding a quiet place to listen to them or writing down what they say. Many cloud phone systems today offer the convenience of visual voicemail, where messages are transcribed so reps can read them quickly, easily and most importantly, discretely while out on other appointments. This is a huge time-saver and lessens the burden of voicemail, especially when on the road.

6. Internal Chat 

Whether your company utilizes a stand-alone chat client or one that is built-into your phone system portal or video conferencing software, internal chat can be incredibly helpful in sales. There are often times when reps or prospects have questions that could make or break a deal and require an immediate response. Sending a quick chat message to a manager or coworker will ensure they receive a quicker response and eliminates reliance on a colleague’s overflowing email inbox.

7. Business Apps
There are so many useful business apps out there that every professional should be taking advantage of. However, one that definitely comes in handy for any salesperson is Profit Story. This easy to use app, calculates what the margin would be on each deal in advance, along with other important profit-based metrics that are always good to know going into a meeting.

There is no doubt an arsenal of technology solutions available for your business.  We are fortunate to live in a time where technology is booming and advancements are made daily to improve how we work and live. Taking advantage of these 7 technologies and other valuable tools available will not only help increase your organization’s sales, but will streamline your daily operations and improve your overall efficiency.


  • -
Icy weather

National Preparedness Month is over- are you ready for disaster?

The National Centers for Environmental Information reported that as of July 2016, there have been eight weather and climate disaster events with losses exceeding $1 billion each across the United States. Every September, known as National Preparedness Month, we are reminded of the toll natural disasters like hurricanes and wild fires take on businesses. However, business leaders know that in reality, smaller man-made disasters, such as spilled coffee, have an even greater chance of impacting our daily lives and operations.

We are now in the beginning of October so consider the following three tips to provide continuity  for your organization’s communications from all business disasters and disruptions.

Back up Business Data
Eliminate costly downtime and risks of on-site failures by securing all critical communications and information exclusively in the cloud. The ability to access information is vital to make day-to-day business decisions and to keep critical communications with customers and clients intact, especially in the case of any disasters. We can help make sure all pertinent data from desktops, laptops and servers are backed up in the cloud to make a business more accessible and flexible to both customers and employees.  Make sure that your provider encrypts calls and keeps data secure in the cloud so that nothing is vulnerable on-site.  If primary data is lost, corrupted or inaccessible, a backup copy of the data stored safely in the cloud, provide recovery tools and allow quick restoration of files on demand easily – no matter the location.

Off Site, Not Out of Touch
By outsourcing the equipment used to support operations, including storage, hardware, servers and networking components, in the case of an event where power dies or flooding shorts out the server, the device will be elsewhere.  Before moving your infrastructure to the cloud, consider reliability. Our service provides a service level agreement (SLA), a written guarantee that details its reliability and guarantees 99.99 percent uptime. Scalability is equally important so make sure you can turn up and turn down servers on demand. All of our hosted products allow you to make changes using an online portal,  a web-based customer portal that allows you to get new resources up and running on a moment’s notice, regardless of location and without any capital investment or additional IT resources. The last thing you need to worry about during a recovery is how to fund your next server, upgrade an existing server on the fly or allocate more resources (RAM, CPUs, storage or bandwidth) to meet unanticipated demand.

Reassess Your Phones
Keeping phone calls flowing with customers and employees is a key factor in helping your business recover after a disruption. With hosted voice solutions the phones are in your office, but the intelligence of the service is secure in the cloud so that no matter where you are, you can use the system to help your business survive any disaster. Hosted voice offers unique applications and features, like softphones and mobile twinning that are cost-effective ways to enable mobility and disaster avoidance across your organization. The softphone is completely integrated, offering your employees professionals full office phone functionality and seamless communication, making and receiving calls through any internet-connected PC, from any location using the same extension and accessing the same features, such as call forwarding, extension-to-extension dialing and voicemail. Mobile twinning allows you to send calls to your cell and desk phone simultaneously for complete coverage, allowing inbound calls to be sent to your cell and desk phone at the same time so you don’t have to be in the office to take calls. The ability to turn any device into your office phone means that you can switch from device to device. Start a conversation on your desk phone in the office and seamlessly continue it on your mobile device should you need to leave the office.

National Preparedness Month is a great time to start placing business continuity at the forefront of business planning. However, consider prioritizing preparedness year-round so that you may never need to recover from disasters – natural or man-made – because you can avoid them altogether. By choosing to equip your business with any one of our hosted voice cloud phone services, no matter what issues affect your organization, the system will remain safe and employees can easily continue “business as usual” anytime, from any location.


  • -
Attracting Millenials

Rethink the Phone to Attract Millenials to your Business

Millennials became the largest generation in the U.S. workforce in 2015. By 2025, they will account for more than 75 percent of the U.S. labor pool. The millennial workers bring immense value to a team, including self-motivation, creativity and enthusiasm. To ensure a stable, productive and engaged team tomorrow, organizations should create a culture with sophisticated technology where millennial employees can thrive and provide maximum benefit to the company today.

Recruiting and retaining millennials requires companies to cultivate a work environment with the flexibility, open dialogue and collaboration they value. Offering cloud-based communication technology that’s available anytime, anywhere and from any device, is vital to a happy and productive team. Below are additional tips businesses can use to allow millennial employees to thrive.

1. Enable Smooth and Secure Access
Some of the greatest benefits of cloud-based UC solutions are the mobile, flexible and economical access they provide. Seamless remote work and team collaboration requires businesses to fully embrace the cloud to ensure universal access for employees working off-site. This applies to everything from company data and current evolving projects to routine meetings. Housing data and servers in a truly 100 percent cloud-based solution also provides a much more secure, disaster-proof way to store business information.

2. Rethink the Phone
As businesses transition to next-generation technology across the board, they should be sure to upgrade their phones, the heartbeat of team collaboration in a workplace. Selecting a cloud-based phone system offers full access to tools that foster two-way dialogue and encourage collaboration. In addition, a streamlined online portal where employees can manage the technology themselves, molding it to fit their own workflows and processes instead of the other way around is vital. For example, if employees can configure their personal phone settings within the cloud, rather than on a physical device, switching from an office location to home will be effortless. It also allows businesses to leverage features that enhance mobility like softphones, which employees can use to make and receive calls on any internet-connected device using their business number.

3. Connect Co-Workers
Connecting employees with each other in a real-time manner improves individuals’ flexibility, ensures full-team collaboration and reduces money and time spent traveling. When vetting different video conferencing tools, businesses should select an online-based HD option that allows face-to-face meetings and makes screen share and collaborative editing simple. A more informal solution to consider, that has become a must-have tool for employees, is internal chat to help maintain strong working relationships and encourage real-time collaboration. Businesses should select a chat tool that integrates with all other communication channels and is available on desktop and various mobile devices to ensure the smoothest communication.

Creating a collaborative, flexible environment requires deliberate action and consideration of leadership to ensure all team members have universal access to key documents and are supported with sophisticated communications channels like cloud-based phone systems and video meetings. Whether team members are in another office, working at home or onsite with clients, business leaders staying ahead of the curve by attracting and maintaining millennial employees must put a technology plan in place to empower team communication and collaboration.


  • -
Presence management

7 Ways Small Businesses Benefit from UC Solutions

Happy Small Business Week! National Small Business Week has been celebrated every year since 1963 and recognizes the key contributions of America’s entrepreneurs and small business owners. More than half of Americans either own or work for a small business, and they generate about two out of every three new jobs in the U.S. each year. Since many of our customers are small businesses, we see first-hand how hard they work and the impact they have on America’s economy.

Regardless of the size of your business, communications is the most essential component. In the past, having the latest communication technology in place was a costly challenge for small businesses to maintain. Fortunately, this has all changed with cloud technology and the developments of cloud-based Unified Communications (UC) solutions. With many of the most advanced features built-into UC systems and the top providers including maintenance and free upgrades, remaining professional and connected to customers and colleagues has never been easier or more affordable for even the smallest of businesses.

Here are 7 ways that small businesses can benefit from UC solutions in a big way.

Auto Attendants
Auto Attendants are one of the greatest built-in benefits of cloud-based phone systems. They ensure that all incoming calls are answered and directed to the appropriate place, no matter who is physically available. For small businesses, this is a huge advantage. You get the ability to pre-record the greeting you’d like customers to hear, ensuring you project a professional image with every single call. Plus, you save significantly by not having to designate employees to answer calls or worse, answer them all yourself. Since the most common reasons for calls are for hours of operation and directions, using an Auto Attendant for this purpose alone will reduce the number of routine calls that need to be answered by 25%, allowing you to focus on your business and better serve your in-person customers.

On-hold Greetings
The best cloud-based phone systems include on-hold greetings and music options. This feature can really make a difference in how your company is portrayed. While customers are on-hold, you can take advantage of this time with pre-recorded messages to promote and advertise specials, your website and upcoming events to boost sales or attendance, all for free. Free direct advertising opportunities like this are few and far between and definitely a great benefit for businesses with limited advertising budgets. Additionally, small businesses instantly sounds larger and more legitimate having professionally recorded messages or music entertaining callers while they are waiting on hold.

800 Numbers
Another great feature that helps to project a larger company image are 1-800 numbers. They can be used in a variety of ways, such as designating a phone number for advertising campaigns to track results, to direct calls to a specific employee, or to just project a larger company image in a specific location. They are a great way to centralize calls for little to no cost and a huge advantage to provide customers who would otherwise be calling long distance.

Online Fax
Faxing may seem obsolete, but it’s still very much alive in business. With online fax, you can fax digitally and eliminate the need for a traditional fax machine and the high costs associated with it, like phone lines, paper, maintenance and ink. Faxing with UC systems is basically free and so are you. Free to fax to and from any device, from anywhere. Transactions become instantaneous, secure and hassle-free from wherever you need them to be.

Video Conferencing
Face-to-face meetings are critically important, but can be costly if your business serves clients located in other parts of the country or the world. Delivering personalized service and collaborating on deliverables can be both affordable and simple with the right video, audio and web conferencing software. These solutions allow you to share documents, give presentations and meet and connect with clients or team members from any device, anywhere, for a fraction of the cost of travel.

No IT Required
A big draw for UC systems are their ease of use. These systems are designed with the user in mind and provide access to every service, feature and setting, so you can easily and independently manage your own communications without the need of costly outside support. Systems that are even more advanced, go beyond just admin privileges and enable you to grant access to your employees so they can manage the features you need them to, which saves you even more time and money.

Online Management
With cloud-based systems, everything is well, in the cloud. This is incredibly helpful for a business of any size, but especially a small business because everything can be managed and accessed remotely at anytime through a secure online portal. Many small businesses have limited staff available so for basic changes like recording a greeting or checking the company voicemail, owners would previously have to physically go to their place of business. Everything with cloud UC systems becomes mobilized and flexible, giving you the ability to forward calls, fax, listen to voicemail, change greetings about hours and much more, from any device, anywhere.

Small businesses work with limited resources. All-inclusive, cloud UC solutions offer an affordable path to the latest technology for a low monthly fee and often no capital expense. This gives businesses of any size, the opportunity to compete with even the largest of competitors, while improving their sales, operations and customer service. We expect to see an increase in UC adoption in all markets over the next few years, but small businesses can most certainly reap the benefits of having these solutions in place for their business’ communications.


  • -
Use HD meeting for interviews

How Using our HD Video Conferencing Can Simplify Your Hiring Process

Hiring top talent is critical to the growth and success of every organization. Each company has its own process. Even after your human resources department, or recruiting agency narrows down hundreds of applicants for each job posting, the interview process with the most qualified candidate pool can still be a daunting and expensive task. Here’s where video conferencing technology can simplify the hiring process.

After candidate applications and resumes are carefully reviewed, your next step is most likely to set up an initial interview in-person or over the phone with several of the most qualified candidates. However, in-person interviews can be costly to bring all the candidates in, not to mention time-consuming. Sure, there are phone calls, but they are not as effective at showing you the whole picture, literally. Meeting face-to-face through video conferencing software, especially when it pertains to hiring employees can really tell you a lot and save you a ton of time in the process.

Narrow down candidates more efficiently
For one, you have the opportunity to screen candidates more thoroughly to see if their resume and application match up before moving them further along in the interview process. Speaking with candidates via a brief video conference gives you the opportunity to evaluate their verbal and non-verbal communication skills, without having to do lengthy in-person interviews. You can better evaluate if they would be a good fit for the role than you can with just a phone call. How professional do they come across in terms of their appearance, attire and posture? Do they communicate effectively and display confidence? Are they energetic and excited about the potential role? Visual cues are critically important. And, if your company will be using video conferencing in your daily business, it’s a great opportunity to see each candidate’s comfort level with this important business technology.

Include colleagues easily
Another great benefit is the ability to include other key decision makers in the interviews who may be working from another location or traveling. This is a common hiring issue, and instead of delaying the interview process and potentially losing qualified candidates, multiple parties can participate in the interview process from any device, anywhere. This is incredibly useful and not to mention, practical.

Simplify geographic challenges
For out-of-state and international candidates, you may even opt to just do a series of video interviews and skip the costly and complicated in-person interviews all together. This is becoming an increasingly more popular method for hiring top talent located elsewhere. This powerful tool can save both you and your candidates time and money.

In sum, video conferencing provides your business with a cost-effective, time-saving and efficient way to interview and hire new employees. There is a great deal that can be learned from video interviews and many ways it can help to expedite and simplify the hiring process altogether. This will most definitely become a more common hiring practice and one that can really benefit your business both now and in the future.


  • -
Office suite UC portal

6 Must-haves for every UC Portal

 

Since unified communications (UC) solutions are cloud-based, the actual brains behind the systems are in the backend online management platforms or, as most refer to them as, online portals. When it comes to your ability to remain agile, mobile and productive, the interface you use holds all the power.

Here are 6 must-have features and abilities every UC portal should offer.

1. Centralized Technology: One of the greatest benefits of UC solutions is their ability to centralize all of your communication services into a single platform. You no longer need multiple systems and logins to access services beyond your phone system, like faxing, video conferencing, email and toll-free. The most advanced unified communications systems will unify your access right through their online portal. This not only applies to customers, but agents who manage multiple customer accounts through other providers. A single point of access to everything streamlines the administration of your system significantly.

2. Intuitive Design– Time is everything, especially in business. So having a portal that offers an intuitive design is crucial. The last thing you want is a complex menu tree or hierarchical system that is difficult to navigate. With one portal for everyone, managers and employees alike, the portal design should be straightforward and offer the latest technology like drag and drop and click-to-dial capabilities. The most common functionalities: listening to voicemail, setting individual preferences, uploading contacts, forwarding calls, recording greetings, paying bills and adding new services, should be both easy and possible without any IT assistance.

3. Mobility– Today’s workforce is mobilized, so the platform you use needs to match your organization’s work style, Your online portal should offer unlimited mobility, where users can access any feature and make changes as needed, from any device, anywhere. With the increased need for mobility and the popular BYOD trends, support for mobility is a critical component to every UC offering and the online portals that support them.

4. Permission-based Controls– In every organization, different employees and departments have various functions and levels of authority. User profiles are a new way that businesses can achieve optimal productivity, yet remain in complete control. With portals that allow you to create custom user profiles based upon individual user personas and needs, administrators can grant employees access to self-manage the features that are applicable to their role, saving time and resources.

5. Collaboration– Many companies today have multiple locations and employees that travel or work remotely, so having an online portal that unifies your entire organization is a definite must. Features that encourage internal collaboration like real-time presence that showcases the availability of each employee, company-wide chat, and the ability to video conference online, will enable your organization to stay connected and collaborate seamlessly, no matter where they are.

6. Built-in Intelligence– Beyond just being used to manage communication services, online portals provide us with a great opportunity to tap into the intelligence of the system. Advanced tools are now built into portals, such as call history reporting, so you can extract and evaluate important call data that will help improve the sales, customer service, marketing and operations of your business. Agents can also benefit from built-in intelligence tools from provider’s portals and gain greater visibility into their customer accounts, product revenues, contract renewals and customer satisfaction levels.

Online portals are really the heart of any UC system, so when purchasing or recommending your next unified communications solution to your customers, be sure that the online portal used to access and manage the important features of the system offers the functionality you will need both now and in the future.


  • -
Labor Under Correct Knowledge

Are You Relying on Luck? Key Technology for Business Continuity

Luck is in the air, or is it? St. Patrick’s Day may be today, but relying on luck in business can be catastrophic, especially when it pertains to your business’ communications. Luck is really L.U.C.K – and that means ” Labor Under Correct Knowledge.  You have to run your business on knowing what is the right way to deal with the changes in the business environment.

The reality is, things go wrong. And, just like we have insurance for our homes, car and life, the same precautions and investments are needed for the continuity of our business.

Many small and medium-sized businesses have neglected or postponed the adoption of business continuity due to the perception that the cost was too high. Years ago, this may have been the case. Developing a disaster recovery plan previously required your IT staff to completely re-engineer your entire business phone system so it could be recovered successfully in the event of a disaster. However, with the emergence of cloud-based systems, safeguarding your business has become both affordable and worthy of any investment.

With pay-as-you-go cloud-based unified communications (UC) solutions, businesses are now provided with the ability to move to the cloud, without requiring a hefty capital expense. These models also enable companies to scale up and down as they see fit, eliminating any risk of over investment.

So, how does cloud-based UC technology provide business continuity?

Cloud-based systems eliminate the threat of down-time and provide continuity for your communications in the event of outages. Since communications are centralized, hosted virtually and routed through the internet, disastrous events or disruptions from landlines are no longer an issue. The technology itself is no longer stored on-site and can be managed online from anywhere, so you are not bound by the internet connection at your physical business. Should the internet go down, calls can easily be routed to cell phones, home phones or other locations without the disruption of call quality, enabling your employees to communicate with customers from anywhere needed.

Advancements of the cloud continue to eliminate the hurdle of price, providing cost-effective and scalable methods for infrastructure, applications and data. Companies relying on luck because of the once burdened financial commitment can now have a feasible and efficient path to business continuity thanks to cloud-based unified communications solutions.

So, don’t test your luck, check into cloud-based options that can protect and enhance your business.


  • -
Unified Communications Chicago

5 Reasons Every Business Needs a Unified Communications (UC) Solution

No matter what type of business or size business you have, the one aspect that you cannot afford to neglect is the communications you have with your customers. Businesses today are reaping the benefits of adopting one reliable solution for all of their communication needs thanks to the evolution of cloud-based unified communications (UC) solutions.

Here are 5 reasons why every business today needs a quality unified communications solution in place.

1. Cost
If you think about all of the individual services, equipment and staffing your business requires to communicate with your customers, you will be shocked at your monthly expenses. Communications, no doubt should be an investment, but one that is affordable. Quality and affordability are often both difficult to achieve, but thanks to modern cloud-based unified communications solutions, both are now obtainable. Every business should be looking to adopt a full service, subscription-based UC solution, one where everything is included. When we say everything, we mean it. The best UC solutions will include your phones, advanced calling features like auto attendants, unlimited calling, online faxing, video conferencing, toll-free and the latest mobile apps and tools, all for no capital expense. When you think about the value of this and what you can eliminate, for example, your fax machine costs and maintenance, modernizing and unifying your communications into one cost-effective solution is a no-brainer.

2. Disaster avoidance
When you think of disasters in business, you immediately think of revenue lost and unanticipated costs. Disasters can range from man-made interruptions to natural disasters like hurricanes and blizzards that can affect your business for days on end. With a cloud-based unified communications solution, disasters are no longer a concern. Communications can remain intact because all of your features and services are managed and accessed through a secure, online portal from any device. This means, that you can forward your calls to any number and voicemails can be retrieved from anywhere you are. Features like auto attendants, can also be used to inform customers of office closures. So, while your physical place of business may need to close, your communications with your customers will never be down.

3. Mobility
One of the greatest benefits of a cloud-based unified communications solution is the mobility and flexibility they provide. The world has become forever mobilized and so should your business. You no longer need to be chained to your place of business waiting for calls, or be worried about giving out your personal cell phone number. Cloud-based UC solutions offer the mobility to get calls on any device, through features like mobile twinning, where your business phone and mobile phone will ring simultaneously, so you never miss a call or mobile softphones, where you can make and receive calls on your mobile device using your business number. The ability to make business happen wherever you are and on whatever device you choose, is a benefit that no business should overlook.

4. Scalability
No matter what type of business you have, your hope and plans are for growth and profitability. Since the speed of growth is unknown, it is often difficult to plan ahead when making important investments, such as your business technology. Fortunately, cloud-based UC solutions allow you to scale up and down as needed. Having the reassurance that you can add and remove new employees, services and equipment instantly, gives you peace of mind and more control over your bottom line.

5. Productivity
With a cloud-based UC solution, your employees productivity level gains an instant boost. Not only can employees from any of your locations communicate on one system through 3 or 4 digit extension dialing, but they can also chat live through a secure, online customer portal. New tools like video, audio and web conferencing allows your employees to meet, collaborate and share documents from any device, anytime.

Cloud UC solutions offer countless advantages to businesses and help to ensure it is business as usual, no matter what takes place or where you or your employees physically are.

Interested in learning more about the benefits of UC solutions? Broadview offers an award-winning, 100 percent cloud-based unified communications solution, OfficeSuite Phone and has more than a decade of cloud experience. Click here for more information or a free quote for your business.


  • -
Are you a good fit for the cloud?

Is your company a good fit for the cloud?

Are you a good fit for the cloud?
When deciding if you are a good fit for the cloud, there are tell-tale signs that serve as reliable indicators.

This post is a great starting point if you’re looking to qualify whether your company is a right fit for cloud applications:

Of course, as a cloud computing provider, we geek out and get pretty excited about the cloud and the opportunities it presents to businesses. However, customers won’t necessarily have the same reaction. And some aren’t even great targets in the first place, either because they’re closed off to the concept of moving to the cloud, or they’re functioning fine as is. Rather than focusing on these organizations, it’s important to focus efforts on businesses that are open to change and have needs that the cloud can address. These early technology adopters and innovators will be excited to learn more about the solutions. Other good targets won’t even know how much the cloud can help their organization, and that’s where you come in. Below are some key things we look for:

For Cloud Computing

While we strongly believe that many businesses are ready to move to the cloud because it addresses various aspects of IT, there are some specific signs that an organization is a particularly good fit for the cloud in general.

We ask companies the following questions right off the bat:

  • Do you want to upgrade software?
    Do you ]want to refresh your hardware?
    Are you in need of a data backup plan?
    Do you want to cut down on CapEx?
  • Do want to implement BYOD (bring your own device)?

Once we’ve discovered some of you needs, we find out more about your organization.

  • What’s in its service catalog, and what are the top applications it runs the business on?
  • What are its goals and requirements for the future?
  • Who currently supports IT, and what is the leadership team like?
  • How does the business budget work? Is the organization in a stage of growth?
  • Do its users need data access 24×7?

All of these questions are important because they help us determine exactly how the cloud can fit your organization.

Maybe you  think you need one solution, but based on the information we’ve gathered, we know something else is a better fit.

For Infrastructure as a Service

Once we move into the specific cloud services, the signs we look for will change a bit. For Infrastructure as a Service, we  look for companies that are eager to always use the latest enterprise-grade technology but can’t necessarily afford to achieve this themselves.

We look for companies that:

  • Are running applications on physical or virtual servers
  • Are rapidly growing or scaling
  • Want to take advantage of enterprise-level hardware and security
  • Have limited capital
  • Have compliance needs
  • Have disaster recovery needs

Once we determine that you are a company that qualifies with some of the above criteria, we figure out what kind of infrastructure you have  in place today, including how many servers and their specifications (CPU, RAM, Storage). Additionally, we determine which operating system and critical applications the business is running. We are sure to determine if your  business currently has a plan in place if a server goes down, and if any equipment is due for an upgrade.

For Desktop as a Service

For Desktop as a Service, we look for companies that are interested in the Bring Your Own Device (BYOD) trend and have traveling or remote employees that have to be accommodated.

W e look for companies that:

  • Deal with refreshing desktops, laptops, or tablets
  • Want to move to a BYOD model
  • Have remote employees
  • Have employees who travel
  • Need the ability to add or remove users quickly
  • Have limited IT resources

Businesses that haven’t yet moved to the cloud may spend a lot of time maintaining devices like desktops, laptops, tablets, etc. We try to find out how much time is going to this task currently so we know if a Cloud Desktop or Cloud Office can help save time. Similar to IaaS, we find out what applications your  organization is running, because these could potentially move to the cloud. We are sure to get details on the licensing they own and how they manage it. Other questions might include how many users the organization has, how users are sharing files, and who currently manages IT?

For Disaster Recovery as a Service

For Disaster Recovery we look for companies that are extremely reliant on the availability of their data at all times.

We look for companies that:

  • Still run physical servers on-site
  • Live in areas affected by natural disasters
  • Have a very low RTO and RPO
  • Are heavily reliant on their data
  • Can’t afford to be down without their data
  • Need to have quick access to their data in the event of a disaster

We try to find out what kind of disaster recovery plan your business already has in place – do you back up your data, and if so, how long would it take to retrieve backed up data? Do you know what you’d do if all systems were down? We are sure to request your business’ Recovery Time Objective (RTO) and Recovery Point Objective (RPO), and find out which business-critical applications are running in-house.