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Common Obstacles of Communication Technology in Business

A business’ success and its employees’ ability to communicate are directly correlated. Communication amongst one another as well as with other businesses and clients is crucial. That’s why newer and more powerful technologies for communicating are popping up every day.

Of course, with new technology comes the potential for speed bumps, and smoothing them out is essential for maximizing the efficiency of using communication technology. Technology issues that entrepreneurs will face in business run the gamut, and mastering them is something to consider spending time on.

Researching Communication Technology
Often, it’s not the technology itself but rather finding the right communication product to use that is problematic. Before investing in a new email platform or phones for the office, it’s important to read reviews, compare prices, and have a consultation with representatives from the company. You want to know what their support availability is like, whether the product will be useful for a business the size of yours, and whether it can help you to accomplish your goals.

Maintaining a Website
Making a website for your company seems simple, right? Many people don’t realize that a website isn’t just a basic source of information. It also acts as a sort of business card and a way to engage potential customers. Therefore, you need to streamline the communication aspect of it and make sure you stay with the times. Having a knowledgeable development and design staff can help with that aspect of it, but sometimes it’s a good idea to consider implementing an instant chat client to immediately answer customer questions.

Deciding on Communications Media
Technology has changed the way businesses reach out to their clients and work internally. While phones used to be the only necessary technology, you now have to decide if you want cell phones, a cloud phone system, conference call capabilities, video chat services, et cetera. On top of that, you need to select data plans, put together a customer service team, choose a reliable e-mail platform, and more. Gather a list of practical options and consider whether or not they will be useful within your industry and for your company in particular. Don’t underestimate the need for a customer service team that can respond to emails – as your company grows, you’ll find you can’t do this yourself in a timely manner. You don’t want inefficient communication, or an unnecessary overuse of budget, to become an issue down the road.

Social Media
Many companies don’t even consider social media to be a communications technology, but that’s a very dated way of thinking. Though it’s a recent phenomenon, it’s an important one. Do you have someone manning your social media profile, ensuring that the tone is consistent, customers are being responded to, and branding opportunities are being maximized upon? It’s worth considering having a consultation with Social Media Marketing experts if you’re not seasoned in this area yourself.

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What Is the Best Communications Solution for My Business?

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Cloud Chicago

How to Work With a Managed Cloud Provider

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Managed and unmanaged cloud options allow an organization to decide how involved their provider is. As a leading managed cloud provider, we’re a huge believer in managed cloud solutions. Some organizations get nervous when they hear the word “managed”, as they’re not exactly sure what it means for their business. It’s not scary – in fact, it’s extremely beneficial and allows everyone to focus on their area of expertise. Let’s learn how to work with a managed cloud provider:

Make sure you know what “managed cloud” means.

Someone has to run the cloud solution. It doesn’t just work by itself. There are a couple of options: you could do it yourself, which means investing your money, time and personnel in managing the solution – or you could work with a managed cloud provider, like RapidScale, and work together. In this situation you’re still accessing the huge benefits of the cloud and top-notch technology, but you also get a team of experts that has your back and runs all of this technology for you. While RapidScale has both options available, we’re all about the managed cloud. It’s the perfect combination because we get to do what we’re best at to help you do what you’re best at!

Choose the best solution for you.

Once you’ve determined that you want a managed cloud solution, you need to make sure you’re going with the perfect one for your business. This requires determining your business needs, goals and desires. Are you looking for a solution to accommodate BYOD? Or do you need disaster recovery services? What about managed infrastructure? These are all separate solutions, and they are not necessarily equal, so it’s important to determine exactly what you’re looking for. Then a managed cloud provider like RapidScale can present you with the solutions it deems fitting. Together, we develop a cloud game plan and move forward from there.

Choose your customized plan.

And even once you’ve decided on a solution, there are still more options! With RapidScale’s managed cloud products, you can essentially build your own solution, customizing it to fit your exact needs. So maybe you only want managed implementation. Or maybe you’re looking for full management, from start to finish! You can determine which applications you’ll be integrating and which overall package you want to go with. This is a huge benefit of RapidScale’s managed cloud products, as they allow you to customize the solution. We know one cloud does not fit all, and that’s why we offer this capability.

Consume the services as needed.

And since cloud solutions are scalable and work on a pay-as-you-go basis, businesses can consume them as needed. You use as much or as little of the cloud resources as necessary for your business, and you get charged accordingly. That’s the basic cloud model, and it’s extremely efficient as you’re not overspending on resources that are wasted, yet you always have enough.

You do your thing – we’ll do ours.

Once you’re set up with the managed cloud service, it’s pretty simple. You do your thing, and we’ll do ours. A managed cloud requires little expertise on the customer end, allowing a business to harness the power of the cloud without stressing about managing it. Instead, you can focus on whatever it is that you do best!

The managed vs. unmanaged cloud choice is an important one. Make sure you consider the options and their potential impact on your business!

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Prepare your business for winter storms

Before the next big storm of the winter season hits, here’s how to ensure your business stays connected.

Prepare your business for winter weather.

For businesses that use Broadview Networks’ cloud-based OfficeSuite® Phone, keeping in touch when their office must close is easy. Since the system is hosted in the cloud, changes can be made via an online portal that is accessible from laptops, tablets and smartphones. OfficeSuite Phone helps businesses deal with power outages; effectively manage working from home; keep the lines of communication open; and create a disaster recovery/business continuity plan.

Before the evening commute kicks off early today, here are a few tips for making sure your business does not lose touch during the storm.

  • Make Changes Online – to set up or change any of the features below, simply login to the OfficeSuite website.
  • Create a New Automated Greeting – Let callers know about changes in hours or closings. You can set up the Auto Attendant so that callers can be directed to employees’ home or cell phones, or to another business location that will not be impacted by the storm.
  • Set up Emergency Override – Ensure all calls to your business are handled. With Emergency Override Routing, all calls to all of your company’s phone numbers (that have this feature enabled) will be routed to whatever destination you choose.
  • Forward Calls to Another Number Using your Desk Phone – By setting up a Forward to Prompt button and pressing it before leaving your business today.
  • Modify Call Handling – Change where calls are sent when you cannot answer. Send calls to voicemail, auto attendant, co-worker or to another phone number, like your home or cell phone. Change this online anytime.
  • Change Incoming Call Routing – Modify where calls are sent so that each call can either be answered or handled with a voicemail box.
  • Set up Mobile Twinning – Have all calls ring your desk phone and your cell phone so you can stay in touch no matter where you are.
  • Get Voicemail Anywhere – in email as an attachment or transcribed message, with our free Voicemail App for iPhone or Android, or as a text notification.
  • Turn your Mobile Phone or PC into Your Office Phone – with our Mobile Softphones, your mobile phone or PC/laptop can becoming a fully-functional office phone that uses your business phone number.
  • Forward Calls, Open Trouble Tickets, Manage Toll-free Service, Pay Bills – all online viaeCare Enterprise.
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Cloud Chicago

Powering Nonprofits through the Holidays with Cloud Technology

As individuals celebrate with family and friends and as businesses close their books for the calendar year, many consider making charitable donations during the holidays. In fact, according to a National Center for Charitable Statistics survey, more than 42 percent of people give more during the holidays than the rest of the year.

Charitable giving is at an all-time high, growing by more than five percent year over year to the nearly $360 billion reported for 2014. With charities of all sizes experiencing increased traffic near the end of the year, it is crucial for them to prepare their IT infrastructure for the influx.

Three simple tips will ensure smooth operations for nonprofit organizations, enabling them to maximize their impact during the holiday season and beyond.

Get your head in the clouds – To best allocate their conservative budgets, nonprofits should assess hardware and software to determine if antiquated technology is occupying valuable space and resources, replacing them with more flexible, mobile cloud solutions such as OfficeSuite HD Meeting. These tools keep employees connected and collaborative throughout the holidays.

Take advantage of the scalability – In a completely cloud-based environment such as the MyOfficeSuite portal, nonprofits can adjust their technology to fit their needs in a matter of moments. The convenience and degree of this scalability keeps organizations functioning smoothly in high-activity times such as the holiday season.

Give your office phone a mobile twin – In our recent customer survey, approximately one-third of respondents reported working remote more frequently during the holidays. During this time, many people are at higher risk of missing calls from current and potential donors. Features like mobile twinning, which sends inbound calls to mobile and desk phones simultaneously, help ensure that your organization never misses these critical conversations.

As nonprofits navigate the busy holiday giving season, these organizations should set a path for success by transitioning to flexible cloud solutions, leveraging scalability and enabling seamless mobile communication.Broadview-Charitable-Donations

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Time to Value for Small Business Cloud Phone Services

  • Time to Value

When considering a purchase of small business cloud phone services, metrics like Return on Investment (ROI) andTotal Cost of Ownership (TCO) are often considered. This makes sense for larger businesses, but often the key metric for small business or a startup is more time sensitive. For businesses that are highly time sensitive Time to Value (TtV) is a better metric.

What is Time to Value (TtV)?

Time to value describes the amount of time between making a business decision or incurring initial cost to receiving the value from the decision or investment.  Value in this case is the desired business goal or benefit.

This is a different metric than the often used Time Value of Money (TVM). TVM is a calculation of what today’s money is worth in the future due to its earning potential. TVM is generally used when money is being loaned or will be received at some future time.

Both the Time to Value and TVM attempt to address the consideration of time, but in different ways.

Startup & Small Business Time

For startups and small businesses time is often their most precious commodity. The industry likes to focus on ROI, which factors time but not always in a way that matters to a startup or small business. Small businesses and startups are often on the clock trying to make their business successful before running out of time.

ROI helps you understand how long it will take to pay back an initial investment. This is useful when there is a large capital expenditure, but for cloud services this often misses the point. Time to Value is very aligned with how small businesses and startups tend to think. It is focused on the speed of which money spent returns value.

What is the TtV for cloud business phone services?

To answer this question we must first look at the benefits that drive most small businesses to cloud business phone services. I wrote a post awhile back on the top reasons small businesses go to the cloud, so I won’t rewrite it here. Let’s review these reasons and the Time to Value for each:

  • Cost – Most startups and small businesses go to the cloud to avoid a large capital expenditure on a phone system With cloud business phone services this value is delivered day one.
  • Scalability – Startups and small businesses don’t want to be penalized for adding or removing a line. Again, the time to value is pretty much immediate with most cloud business phone services offering adds and removes at no cost.
  • Security – Managing cyber security can be a real burden for small businesses. Cloud business phone services shift this burden to the service provider and the value is received immediately by customers of all sizes.
  • Integrations – Many small business cloud phone services offer integrations to CRM and Support platforms. These integrations typically require a little configuration, but value is often received the first day. Cloud business phone services also offer APIs enabling startups and small businesses to create their own custom integrations. The value of these integrations is not received until the development work is completed.
  • Flexibility – This benefit is partially described under scalability above, but there is added value from picking and choosing features. Most cloud business services provide plans where the customer can have a limited feature set for a lower cost and add features as they grow. Again, this value is received pretty much immediately by the customer.
  • Disaster Recovery – Most startups and small businesses don’t have the time or money for a full blown disaster recovery plan, however flying without a net is rarely a good policy and customers often require this. Going to the cloud solves this problem in a critical business area, communications, immediately upon activating the service.

So the short answer is unless you need to develop a new integration Time to Value is immediate. Some might dismiss TtV for its simplicity, but it is often the most important metric for startups and small businesses. We would encourage you to consider it with your next major purchase.

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Prime Telecommunications Teaches Customers What to Watch Out For When Taking Their Voice Technology to the Cloud

Prime Telecommunications, Inc., a leading provider of unified communications, announced today that the company has launched an awareness campaign to its customers educating them on how to transition their phones and infrastructure technology to the cloud. The core message that Prime Telecommunications is sharing is the migration of your company’s technology to the cloud can be either the best thing you’ve ever done or the worst thing. Most companies are drawn to the immediate slash in expenses and expanded functionality, which is the main driver behind the widespread adoption of cloud voice. Prime Telecommunications has summarized the main points that their customers need to know about in order to make this transition as smooth as possible.
The first decision that a business owner needs to be aware of is that there are two distinct ways of purchasing the technology. In the world of cloud-technology, especially that of cloud voice, this is particularly important to sort out. The first way is to purchase the technology from off the Internet. This method is very attractive to first-time buyers because the only things that a purchaser needs to know is how many phones their office will need and how many lines they will need to route calls. They plug these numbers in, get a price, purchase them, the phones are then boxed up, shipped out and the only instructions for installation are to plug them into the wall. However, while this method is faster at the outset, it usually causes big problems shortly thereafter. For example, cloud phones only work well when there is enough bandwidth available for them to utilize. When a company just plugs their cloud phones into the wall, without assessing the network to make sure that it can support this technology, a company predestines itself for failure. This can be avoided, by taking the time to do a network analysis.
When an organization purchases cloud phones from the Internet, there are plenty of challenges like the above example, that crop up. With hundreds of these types of companies sprouting up, they usually have a very-short term, transactional approach to business. This philosophy leads to them not taking the time to properly understand their customer’s business, find out what their customer would like to accomplish and to assess what would be the most ideal way to utilize technology to accomplish that objective. Furthermore, online cloud voice providers have a mindset of “dialing for dollars” and once the equipment is sold and shipped they essentially walk away from any form of customer service. In response to high cancellation rates, many of these companies have required customers to enter long-term contracts, trapping them into a forced relationship.
A much more intelligent way to purchase this technology is through a reputable, local provider who is part of your business community. By taking this route, the company inherently has a higher capacity to understand your business objectives and strategic outcomes, which ultimately leads to perfectly fitting technology. Local providers understand the need to perform an initial analysis to gain a global perspective on your technology infrastructure, and can often make improvements that not only ensure the quality of your cloud phones, but of all technology that runs on the network. Other signs that you are dealing with a reputable provider is that they take the time to educate you on firewalls, they ensure proper bandwidth allocation and explain QoS (Quality of Service) as well. These all have giant implications on the performance of the technology on your LAN (Local Area Network). Another great sign is when the company has highly experienced, certified technicians who can install the technology themselves, instead of leaving it in the hands of their customers, who are not trained in these facets. However, the most important factor to watch for, which ensures aligned incentives from the beginning, is month-to-month contracts. When a provider puts their “money where their mouth is” and essentially says that “If the technology doesn’t perform as expected, you can cancel anytime,” you are predestined for a mutually beneficial relationship. Prime Telecommunications is one such provider and they recommend that whoever you do business with, even if it’s not Prime Telecommunications, you make sure that you’re dealing with a reputable provider who meets these conditions.
While it’s completely clear that dealing with a reputable company is the most intelligent way to purchase technology and migrate to the cloud, this begs the question of affordability. The punch line for business owners is that whether they purchase from an online company or from a reputable company, the price they ending up paying is the same! This was the catalyst for Prime Telecommunications’ desire to launch this awareness campaign.
“Our goal is to let the performance of our technology speak for itself,” stated Vic Levinson, President of Prime Telecommunications. “We earn our relationships with customers by building a strong relationship, earning their trust month-by-month and taking responsibility for the performance of their technology as if it were our own business. We are playing the long-term game and the results have been excellent so far. We aspire to be an example of what’s possible in a true partnership, where our customers’ success is our success.”

Is this the right solution for you?

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Cloud for Real Estate

Technology, especially cloud computing technology, provides huge opportunities for real estate organizations and should become a priority. 80% of the top real estate performers are using some form of cloud. Their use of the cloud can certainly improve though, while other organizations can follow their lead and realize the benefits of the technology.

Real estate is a relationship-driven sector, hence the emphasis on marketing, sales, client service, and collaboration. And when you think about it, real estate is a mobile business. After all, the majority of real estate business activities occur outside of a traditional office space.

Already, these characteristics make the sector a perfect fit for cloud computing solutions. Today, real estate organizations rely on email, file sharing, data storage, Web hosting and mobile applications. These actions are best performed in the cloud.

Lead and Marketing Management

There are countless lead and marketing management cloud solutions that can be extremely valuable for the real estate sector. These solutions help real estate professionals capture leads, as well as track the success of marketing efforts and automate communications.

Email marketing is one of the most popular cloud services for real estate. There are many third-party cloud email services available, including MailChimp and Constant Contact, that are not only cost effective and easy to use, but also customizable, insightful and reliable. Perhaps one of the most beneficial features is real-time insights. It’s easier than ever to gain statistics about who’s opening emails, when they’re opening them and what links people are clicking on. These statistics deliver leads to a business, making it easier for the team to go out and gain new clients. This really helps connect the marketing and sales teams, enhancing collaboration.

Additionally, effective communication now comes in other forms. Marketing communication use to include direct mail, magazines, face-to-face communication, cold calling and other outdated methods. Now, effective communication is taking place over email, apps, websites and connected devices. By taking advantage of these solutions in the cloud, real estate companies can more quickly respond to inquiries while boosting their credibility. Additionally, professionals will work more effectively and provide better service when they are connecting with clients on modern platforms.

Mobility for the Professional

With cloud computing, real estate organizations can essentially move the office online, allowing professionals to be productive – always! They can work from any location, using any device – this really makes life simple. When real estate agents use the cloud, they can access a fully synced address book and calendar, as well as easily stay in contact with the office, clients and other business contacts. If they’re with a client at a property, it’s easy to pull up necessary property information or show comparable options using virtual tours or street-view maps, right from a smartphone or tablet. This doesn’t only simplify processes. It’s also impressive from a client standpoint, and allows an agent to close deals more frequently and quickly.

Customer Relationship Management

Customer Relationship Management is also commonly known as CRM. This type of cloud platform allows a real estate organization to both access and capture information about potential and current clients. It also allows for interactions between the company and its customers. A CRM system manages growing connections in a growing business.

The CRM provides valuable insights around the actions and progress of a company’s workforce. Additionally, it allows the company’s sales team to access and input potential and current client information on the go, easily and quickly. Agents can track properties, leads, referrals, sales, lease expirations and more with a cloud CRM service. Companies can even integrate existing software into the CRM platform, like marketing or storage software, making it easier to compile contact lists or find files all in one spot.

As for building connections, a CRM helps a real estate team collaborate with customers, makes documentation and information available to clients, and gathers valuable insights that help improve business.

Security, Cost Efficiency and Scalability

Though it’s not necessarily the first industry that comes to mind when talking about data security, real estate professionals definitely manage sensitive information including drivers license numbers, credit scores, social security numbers and more. Cloud computing helps the companies achieve higher levels of security and adhere to guidelines found in other strict industries, like financial.

The cloud also helps real estate companies save a substantial amount of money, as the cloud provider handles the costs of infrastructure, upgrades, cooling, power, software licenses, etc.

Scalability is one of the most popular features of the cloud, allowing companies to use resources as needed. This helps real estate companies deal with temporary swells in numbers. For example, if payments consistently come in at a certain time of month, the company can increase power for that period and then reduce again as things stabilize.

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Cloud Chicago

Don’t Make These 5 Cloud Migration Mistakes

The cloud has many benefits that countless businesses are taking advantage of today. But this convenience and efficiency doesn’t happen with a snap of your fingers. A smooth and smart cloud migration takes preparation. Here are five mistakes to avoid when moving to the cloud:

1. Assuming All Clouds Are Equal

Just as your business brings its a unique set of goals and requirements for moving to the cloud, each cloud provider has its own set of strengths and weaknesses. You can’t assume that a solution working for another business will automatically work for yours. There’s a wide array of providers and cloud services, so you need to choose the best one to fulfill your needs. You will go about the transition differently than the company next door.

Additionally, there are different cloud options, and you need to know which one(s) you want. Does your business need a private, public or hybrid cloud environment? Are you a small or large organization? Do you need IaaS, PaaS or SaaS? Different workloads mean different clouds! It’s definitely worth your business’ time to evaluate the options and make the most informed choice. The decision to move to the cloud isn’t just a yes or no one. It’s all about the “how,” “when,” and “which.”

2. Not Doing Your Homework

Yes, you have to do some work first!

Businesses commonly think that the first step to the cloud is searching outside the organization for a provider, but this skips a crucial personal evaluation.

Instead, you should first look inside your organization to identify your own needs, current environment and spending, usage, and hopes or expectations for the cloud. Only then can you move on and thoroughly research and identify providers that suit your business.

The perfect provider is one that lines up with your needs and goals. To determine this, reach out to multiple providers and be prepared to ask questions. What exact security measures do they have in place? Can they meet your compliance needs? How involved are they? What’s their specialty? The answers to these types of questions are key.

3. Moving Too Fast

It’s okay to start small! In fact, we recommend it.

Faster doesn’t mean better. There’s a difference between proactivity and rushing. In fact, moving too fast will likely result in unpreparedness. Take time to consider what makes the most sense in the cloud and be prepared from the get-go.

You can take a test drive by moving a non-critical application to the cloud that will still make a positive business impact, like a collaborative tool. Once you’re comfortable, confident and more experienced, it’s easy to repeat and eventually you can start taking bigger steps.

This calculated pace allows you to learn more about the cloud as you go, and drives consistent, positive change across your business.

4. Thinking It’s All or Nothing

Just as you don’t have to migrate all at once, you also don’t have to move all functionality to the cloud. It doesn’t have to be all or nothing! Some applications will make sense in the cloud while others might not be worth it. Always weigh the pros and cons of moving tools and resources into the cloud. Choose whatever makes sense for YOUR organization, and then you can develop the perfect cloud solution.

It’s helpful to prioritize the applications and tools that need to be moved, while considering if the move maintains cost efficiency, usability and security.

5. Not Doing Your Part

The relationship between a business and its cloud provider is an important one. While the provider obviously shoulders the majority of the responsibility, your organization still has to do its part.

You should have an internal team that develops your cloud strategy and ensures you are using the cloud in the best way possible for your business. It’s also important to communicate with your team and educate your employees on why the cloud move is happening. You might initially face resistance, but by demonstrating the benefits of the migration, the team will be more willing to learn about the new cloud services. Involve your employees in each step and keep them informed – this ensures a smooth transition and builds trust.

Additionally, security is up to both parties. The provider will certainly have hefty security measures in place, but you can take steps on your end as well. Make sure your users are creating secure passwords and you have policies in place in regards to personal device usage and data access. Setting these expectations will help keep your information safe.

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Cloud Chicago

Cloud for Financial Services

finance

Financial service organizations include banks, insurance companies and securities firms. These organizations are constantly dealing with extremely sensitive and confidential information. They need to balance strong security and data protection with addressing customer needs and adapting to a rapidly changing business environment. With cloud computing, they can find this balance.

Cloud provides secure IT resources and meets industry regulations while providing a multitude of benefits that are invaluable to the financial sector.

Maintain Security and Data Protection

Security is obviously a hot topic in the financial services realm. These organizations deal with extremely sensitive and personal customer information. For this reason, the sector has been carefully adopting cloud solutions, and that makes perfect sense.

However, cloud computing has finally evolved into a secure technology that definitely rivals and exceeds traditional IT. Providers have taken feedback in regards to security and data protection and have greatly improved these areas to better address businesses needs. It’s now realistic to leverage the benefits of cloud computing without risking data security or violating industry compliances like SOX or PCI DSS.

There is a responsibility on both the client and provider sides to maintain security and data protection. Clients must be aware of the regulations they need to meet, and create policies to meet them. A great provider should have the technology in place to address these needs, protect data, and maintain security.

Improve Business Agility

Business agility is the ability for an organization to adapt rapidly and efficiently to changes in its environment.

Cloud computing leads to greater business agility, which is invaluable, especially in the financial services industry. Financial organizations in the cloud have a competitive edge because they can more quickly deliver new financial products and services, move into new markets, adapt to industry regulations and opportunities, and improve the customer relationship.

Business agility also ties right into scalability, as the cloud allows organizations to scale resources up and down as needed, without overspending.

Build Customer Relationships

All businesses today are facing increasingly demanding customers and are expected to meet changing expectations. Cloud computing makes this happen.

In the financial services vertical, cloud allows organizations to move from just focusing on the transaction to actually building strong customer relationships. This is possible through developments like self-service, new consumer applications, improved, targeted marketing, and mobile banking. In fact, more than a third of customers at major U.S. banks are now regularly using mobile banking, and about half of the top 25 financial institutions in the U.S. are now offering more advanced mobile app features, including person-to-person transfers and remote deposit services, according to Adobe.

The cloud hides the complexity of technology from the consumer, allowing them to maintain their own level of knowledge while successfully completing tasks. It also allows financial institutions to gather valuable information on user preferences to enable customization, personalization, and the ability to adapt.

Experience Reduced Costs

If you’re familiar with the cloud, you’re probably familiar with the fact that it shifts a huge amount of capital expenses to operational expenses. This includes things like software licenses, installations and physical equipment. With a traditional solution, prices add up and it’s extremely difficult to forecast costs. That’s not the case with cloud computing.

When costs move from capital to operational, financial firms get what they need when they need it, and they pay accordingly. This is the pay-as-you-go model, and it allows these businesses to do more, with less. That’s a pretty good deal.

With cloud computing, financial organizations can handle the needs of customers and regulators while also decreasing costs.

Improve Collaboration and Mobility

Collaboration is key in any organization, especially those with multiple levels and locations. Thanks to cloud computing, it’s easier than ever to stay in touch and ensure everyone is on the same page. A hugely popular characteristic of the cloud is the ability to securely access information from any device, in any location. This creates consistency and allows various users to access the same information, even if they’re not together.

On the consumer-facing side, this allows customers to access the services they want and need, whenever they want and need to. This easy access is key today, and customers are expecting it.

Speed Up Time-to-Market

The agility that cloud computing provides allows financial institutions to speed up their time to market. They are able to better adjust products and services to changing market environments and innovate and prototype much faster.

This makes it easier and more efficient than ever to introduce new services that customers are demanding. They want mobility, they want ease, and they want increased knowledge. The cloud helps financial service organizations provide these things, helping take them to the next level and achieve things that weren’t previously possible.