Powering Nonprofits through the Holidays with Cloud Technology

Powering Non Profits

Powering Nonprofits through the Holidays with Cloud Technology

As individuals celebrate with family and friends and as businesses close their books for the calendar year, many consider making charitable donations during the holidays. In fact, according to a National Center for Charitable Statistics survey, more than 42 percent of people give more during the holidays than the rest of the year.

Charitable giving is at an all-time high, growing by more than five percent year over year to the nearly $360 billion reported for 2014. With charities of all sizes experiencing increased traffic near the end of the year, it is crucial for them to prepare their IT infrastructure for the influx.

Three simple tips will ensure smooth operations for nonprofit organizations, enabling them to maximize their impact during the holiday season and beyond.

Get your head in the clouds – To best allocate their conservative budgets, nonprofits should assess hardware and software to determine if antiquated technology is occupying valuable space and resources, replacing them with more flexible, mobile cloud solutions such as OfficeSuite HD Meeting. These tools keep employees connected and collaborative throughout the holidays.

Take advantage of the scalability – In a completely cloud-based environment such as the MyOfficeSuite portal, nonprofits can adjust their technology to fit their needs in a matter of moments. The convenience and degree of this scalability keeps organizations functioning smoothly in high-activity times such as the holiday season.

Give your office phone a mobile twin – In our recent customer survey, approximately one-third of respondents reported working remote more frequently during the holidays. During this time, many people are at higher risk of missing calls from current and potential donors. Features like mobile twinning, which sends inbound calls to mobile and desk phones simultaneously, help ensure that your organization never misses these critical conversations.

As nonprofits navigate the busy holiday giving season, these organizations should set a path for success by transitioning to flexible cloud solutions, leveraging scalability and enabling seamless mobile communication.Broadview-Charitable-Donations


Five Major Phone System Trends of the Future

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Growth in technology now happens in leaps and bounds, and it doesn’t take long for news to be old news. In order to keep up with trends of the present, know what is coming in the near future and avoid being left in the past.

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Once just a platform for the most advanced companies, unified communications is now being used by small and medium businesses, education, hospitality, healthcare, and across other industries. And with every advancement, the standards to which phone systems must adhere raise a little bit higher.

Multiple devices

1) Mobile Access Emphasis

The expectation for constant connectivity, anytime and anywhere, is only increasing. As businesses continue to build in ways for mobile workers to communicate more effectively, platforms will need to continue to innovate and extend even more office applications to devices as they travel. From executive to entry-level, workers now demonstrate productivity through constant availability.

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2) Increased Web Real Time Collaboration (WRTC)

Communication barriers that had previously prevented true collaboration continue to disappear, as WRTC becomes the standard. Employees and clients can enter video and phone conferencing on a single platform and tools for group chats, screen sharing, and other collaboration allows companies to communicate better than ever before.

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3) Unified Communications

So many businesses of all sizes are using unified communications to cut costs and simplify their communications infrastructure. In the coming year, enhanced collaboration will be seen through improvements in unified messaging, presence, instant messaging, and web conferencing.

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4) Outsource Telephony

As IT departments become more and more overwhelmed maintaining network security, application development and other inner technology demands, businesses will look for systems that can maintain business phone systems for them. This will allow internal departments to focus on business-centric missions and will remove an unnecessary burden from the company’s time and energy.

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5) Social Integration

Still at the beginning of its importance, organizations will continue to learn how maintaining a strong social media presence can benefit their business, and what that even will look like. In the past, social media sites have been perceived as highly distracting, and it is only recently that companies have begun to see the benefit of integrating communications. Companies who find new ways to communicate instantly with social media sites via UC applications will find themselves at the forefront of this long-lasting trend.
The ability to realize and react to upcoming trends happening in your industry and affecting your company will set you apart as a business and open up new possibilities. And when it comes to communications trends and changes, it is especially important to be among the first to join the most cutting edge technologies and stay connected to the rest of the world.

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Communications and Healthcare: Lower Overhead, Higher Care

Communications can help achieve the goals of better, more cost-effective healthcare.  By cutting through communications barriers and making it easier for doctors, nurses, hospital staff and more to connect and collaborate, today’s new IP-based solutions are helping to improve healthcare  outcomes.

Today’s new communications systems are ideally suited for the world of healthcare. Based on the IP protocol, they are more like computers than traditional phone systems:  more versatile, able to accept applications, ready to become integrated into everyday health care operations, becoming a “go-to” resource for:

  • Enhancing collaboration by simplifying interactions between doctors and other medical professionals
  • Taking advantage of applications specifically designed to enhance health care operations, such as nurse communications and patient appointment confirmations
  • Integrating communications directly into business processes, such as patient record and billing systems
  • Lowering overhead costs

Advantages of Integrating a Cloud Communication System with Your Business

 

In 2015, companies continue looking to the Cloud to streamline their communication efforts. With incredible functionality, resourcefulness, and many other benefits, workers and consumers dream for modern tools and services that can make their lives easier. Cloud communication systems are one example of how this dream can come true. As an added benefit, could systems can lower overhead without sacrificing essential business features. If you’re curious about this capability, or aren’t quite sold on making the change, here’s 3 advantages to keep in mind:

Customer Service
A modern workforce must take advantage of the best technology available to stay competitive. With so many customers relying on smartphones and tablets to make purchases or instantly find information, it’s important to have a system in place to reach them. A Cloud communications system can make this easier by combining all your social media interactions into one channel, allowing workers to see, respond to, and post any new activity, or by giving your employees the tools to communicate with customers.

Answering customer questions or resolving disputes is extremely important for good business. Companies can experience remarkable ROI by responding promptly to customers on whatever channels they prefer; on the other hand, missing these opportunities to communicate can have an exponentially negative impact. Thus, quality customer service is vital to a company’s success. Customers won’t hesitate to switch brands due to a bad experience, so improving the customer experience is a top priority.

Efficiency and Productivity
Customers aren’t the only ones equipped with mobile devices; workers use them, too. Whether traveling or working from home, having a system in place that lets employees use a mobile device to work can increase productivity and efficiency. For example, employees may feel inclined to answer emails over lunch, or maybe they enjoy the convenience of knocking out some work after hours. Communicating over the Cloud enables workers to meet their goals while enjoying plenty of freedom and convenience.

Save Money
Of course, these advantages wouldn’t mean as much if they didn’t translate to savings. Value for money is a calculation every business and consumer constantly makes. Aside from the revenue generated from greater productivity and customer service, Cloud communications systems can drive down costs typically associated with physical systems and the overhead required to run them on site.

Curious about how these changes will look for your company? Keep in mind, partnering with the right Cloud service provider means you can customize a solution for your particular needs. This cuts down on costs related to data you won’t use or functions you don’t need. For a better look at this process, check out the free consultation by Prime Telecommunications, and review the unique approach we take to facilitate data solutions through our innovative Cloud network.


Dynamic Communications: The Unique Communication Needs of a Dynamic Workforce

The success of any business depends on communicating effectively. At Prime Telecommunications, we want to use technology to keep your workforce as dynamic and relevant as possible. Let’s examine a few needs of today’s active market and discuss how S-Net can help you meet them.

Adaptability
In the past, communicating with other employees meant picking up your desk phone and making an in-house call. Today, more employees than ever travel or work from home. They need a communications system that will keep them in touch with their workplaces even when they aren’t physically in the building.Prime Telecommunication’s cloud-based phone systems provide for this need. Cloud-based phone systems work with the internet, so any place you have an internet connection, you can access your company’s phones. Our systems utilize the latest features, including click- dialing, email to voicemail, and unified messaging.

Durability
Today’s businesses must complete work quickly and efficiently, and nothing slows that down faster than computer or phone problems. A workplace with too many technological problems often suffers from lost or damaged work, overworked IT personnel, and frustrated employees. Our Prime Telecommunications cloud phone systems can reduce or eliminate these issues. At Prime Telecommunications, our products are thoroughly tested and protected against natural wear and tear, power surges, and extreme weather. We also outfit our systems with firewalls and other measures to protect against viruses and hackers. This ensures employees, especially IT personnel, can focus more on current projects and less on technological breakdowns.

Cost-Effectiveness
Employees won’t want to communicate if they feel the communication system is too complicated or expensive. Thus, Prime Telecommunications provides one of the most cost-effective cloud-based systems available. With Prime Telecommunications, each employee is responsible for his or her own training. This fosters independence and interdependence – employees can teach each other how to manage the new system and build individual mastery at the same time. Additionally, employees are responsible for their own devices. This saves money in IT and other departments.

Socialization
A big part of today’s communication needs comes from networking. Employees who don’t network regularly miss opportunities to learn from each other and improve their skills. Yet employees can’t network effectively if they’re on the phone all day, stuck at one desk. Using an Prime Telecommunications cloud-based system eliminates this issue. Cloud-based systems help employees prioritize their communications – what can be said over the internet vs. what must be discussed in person.

In-person interactions get moved to the top of everyone’s priority list, making it easier to create authentic networking experiences.

Protection Against Obsolescence
One of the most difficult parts of working with technology is that a product seems to be obsolete the moment it hits the shelves. The staff at S-Net works to ensure your phone system won’t become outdated. Our phone systems work with almost any device or computer, including the newest models.

If you would like to know more about Prime Telecommunications cloud systems or how we can improve communication in your workplace, contact us today. We provide a plethora of phone and computer services, and our staff is trained to answer all technological questions.


10 Unified Communications Statistics Every IT Decisionmaker should know

Information overload can be a major obstacle in the search for value in communications technology. The Internet provides almost an endless volume of statistics, which can make it difficult to parse out the truly meaningful nuggets from the noise.

But not to worry—we’re here to help. To make life a little simpler and convenient for you, we’ve compiled 10 unified communications (UC) statistics that will clearly demonstrate why UC is the future of business communications:

  1. UC applications rose 21 percent year over year in 3Q14. —Infonetics, “Enterprise Unified Communications and Voice Equipment” report
  2. By 2016, 30 percent of BYOD strategies will leverage personal applications, data and social connections for enterprise purposes. —Gartner.com
  3. The global UC market will exceed $75 billion by 2020. —Grand View Research
  4. The global UC market will grow at a CAGR of greater than 14 percent over the next five years. —ReportsnReports, “Global UC Market” 2015-2019 report
  5. Some 62 percent of employees say improved collaboration is a top business driver for UC. —Information Week, “2014 State of Unified Communications”
  6. By 2019, more than 6 billion devices will support WebRTC. —“WebRTC Industry Status & Forecasts Report, 2014 Edition”
  7. The global enterprise videoconferencing market totaled $752 million in 2Q14, up 5 percent from 1Q14. —Infonetics Research, “Enterprise Telepresence and Video Conferencing Equipment Report”
  8. Single number identity is the most important UC capability for SMB owners and employees according to survey respondents. —Software Advice, “SMB Attitudes Toward Unifications 2014”
  9. Businesses realize just 43 percent of technology’s potential benefits according to CIOs surveyed. —Gartner, 2013 “Hunting and Harvesting in a Digital World” report
  10. Conferencing services will generate $2.58 billion in the EU by 2019. —Frost & Sullivan, “European Conferencing Services Market” report  

As these figures demonstrate, UC adoption is picking up rapidly based on its ability to improve mobile communication, cut costs, and enhance employee collaboration. With so many businesses either already enjoying these benefits or planning to switch to the technology in the near future, can you afford to hang on to your outdated system?


Productivity and Unified Communications

In a  recent Mashable.com piece, it was noted that, “The productivity of a “knowledge worker” hinges on communication and the ability to locate information quickly.” This makes sense: the quicker employees have things at their finger tips, the quicker they can perform and deliver results.

In the research survey they came across some interesting statistics that relate employee and overall business productivity and business revenue to unified communications. With unified communications bringing employees and client’s communication closer and closer and easier and easier with each solutions feature it is proven to drive up productivity in the average employee as well as increase revenue.

The highest rated time wasters:

  •  36% of time is wasted in a day at work by trying to contact people find information and schedule meetings.
  • 14% of the time is spent duplicating the same actions and receiving unwanted communication such as cold callers or spam.

Tracking Employee Time Wasters Down To the Minute:

The average employee spends 74 Minutes a day trying to contact co workers and colleagues.

  • 67 Minutes a day is spent trying to find key information and digging for what they need.
  • 39 Minutes a day is spent on duplicating the same communications.
  • 33 Minutes a day is wasted on ATTEMPTING to schedule meetings without success.
  • 29 Minutes a day is unwanted communications peaking in and bugging the employee’s time and attention span.

 

The Savings and Proven statistics from Implementing Unified Communication Platforms in these businesses:

 

  • 75% of the time wasted by the average employee can be saved with unified communications solutions.
  • 50% of the time wasted on employees trying to contact customers and colleagues can be saved.
  • 25% of the time wasted by employees trying to get information can be saved.
  • 75% of the time wasted on duplicating the same actions can be saved.
  • 25% of unwanted communications can be saved.

 

When Time Is Saved Money Is Saved

There is no read in between the lines with the above statement. Big money is actually saved when time is and it means big revenue change.

If unified communications is applied to 50 workers in a company with the salary around $40,000.00 the expected savings can be $942,000.00 annually.

All of these statistics make it easy to sell Unified Communications to businesses. Why wouldn’t businesses want to save huge capital and increase productivity?
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